Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a timely matter. Console: Account Name: Timestamp (date/time, with time zone): Which mode were you in?: What were you doing just before it occurred?: How often does this issue occur? Is it 100%, every other game, etc?: Can you attach a picture of the error code or provide the error code number? Thank you for your help.

Hey guys!!!i fixed the problem for me!!! Chel works!I have guitar hero, saw when playing be a pro that 3 controllers appeard on the screen. The one i was playing with showed as nr 3.Took the USB-stick out and reset the console. Now it works online.hope you get me something Nice EA!!!gt:Leffe kunG

@NHL_Live_Support fake, generic, disingenuous apologies won't cut it. This bug was reported the night that the trial was released on EA Access and your team told everyone to wait until the launch. Now its been over 48 hours since the launch and your team is "working on it". This is a classic example of a business taking its consumers for granted. EA should have been pro-active and not reactive on this. I've been a loyal customer to the EA brand since day 1, big time HUT player who will spend extra $$ on HUT, and this is the treatment I get? I'll be taking my money elsewhere. The customer service EA has provided has been nothing short of pathetic. No communication other than the odd generic comment. I really hope EA gets their stuff together, as they have a loyal fanbase who deserve better.

@NHL_Live_Support any progress update? Getting to be a joke now

Hey @NHL_Live_Support get @BOREN5 on the payroll immediately!

Better late than never I guess...1. Xbox2. MIMICO WHAT3. Since the NHL 20 trial was released, whenever that was.4. EASHL/HUT or any other online mode.5. Downloading/loading the game.6. 100% on NHL 20 only. Every other game is fine.7. Attached is the screenshot with error code when I try to enter EASHL 3v3 club dressing room. I get a different error code for each mode I'm unable to access.

Post your FTRD information here! (Failed To Retrieve Data)

403 Replies

EA_Aljo
Community Manager
2 months ago
@iam2skilled4you

Great! Glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!
iam2skilled4you
2 months ago
Problem is solved! Lol I played a couple hut moments as it was all I can play, now I can play games again without the ERROR CODE.
EA_Aljo
Community Manager
2 months ago
Hi there, @iam2skilled4you

The NHL 25 boards are part of the new EA Forums here.

As far as this issue goes, we're planning on having a fix for it in the January update later this month. There are some suggestions here that have helped others, but there's been very limited success. I briefly had this same issue. Hard restarting my console took care of it. However, that hasn't worked for everyone.
iam2skilled4you
2 months ago
1.PlayStation 5
2. Tang0Sucka__
3. 2:30pm CST
4. NHL25 HUT and World of Chell
5. Just got back from lunch and tried to get on to try play the new XP path. didn’t work so tried World of Chell, Same issue.
6.100% haven’t been able to play since I tried getting on.
7. ERROR CODE: 74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E1E6B7
couldn’t add pic as “file size was to large”
EA_Aljo
Community Manager
4 years ago
@alexgag23

Great! You're very welcome. If you have any other issues, please let us know. Good luck on the ice!
alexgag23
4 years ago
@EA_Aljo Thank you so much, I talked with a support advisor, it only took 2 minutes and the problem was solve
EA_Aljo
Community Manager
4 years ago
Hi there, @alexgag23

This is what's known as the negative escrow issue. There's an easy fix for this, but it requires an advisor to access your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll get this taken care of for you.
alexgag23
4 years ago
Console: Xbox one
Account Name: alexgag1234
Timestamp (date/time, with time zone): ~June 1st 4h p.m. eastern
Which mode were you in?: HUT
What were you doing just before it occurred?: "buying now" player in the auction
How often does this issue occur? 100%, HUT crash and I come back to the main menu everytime
Can you attach a picture of the error code or provide the error code number? B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB
All of the troubleshooting steps that I tried:
- Uninstalled/Reinstalled the game
- Cleared Alternate MAC address
- Removed/Re-Added my Gamertag
- Cleared my persistent storage
- Deleted cloud saves
- Power cycled the console
- Tried on WIFI (usually I play wired)
- Reset my router
It's happened 100% of the time since nearly 1 month
LeMhaarts
5 years ago
Xbox one
Mhaarts
around 9pm EST, January 15 2021
Trying to enter "Hut Champs" after redeeming my pass
I redeemd my pass for the Hut Champs season
Every time i try to play my first Hut Champ of this season. I seem to be able to enter Rivals, not Hut Champs.
25621B9CF232DDE6-0000000000025202-02FBF22A540A6A1
Basically I redeemed my Hut Champ pass for the season but cant get in, getting this error. please advise or compensate.
EA_Aljo
Community Manager
5 years ago
@JohnPoutine

Great! If you have any other issues, please let us know. Good luck!