Re: Black Screen when starting an offline game. (in-game)

@Symtexbc 

Thanks for letting me know. We've seen another issue on the Series X with ice being too dark. I'm not sure that these are related, but what is suggested here may help. Can you try that and let me know if this continues?

Thanks for the suggestion but this has nothing to do with Tone mapping as if I quit the game and restart a new game, everything is fine. It just give me a lost in Squad Battle which is a bummer.

@Symtexbc 

I'll keep an eye out for others with this same issue. So far, yours is the only one I'm aware of but rarely is there something only one person is experiencing. If I have any other suggestions or news on this, I'll provide an update.

No problem. I will create a video next time it happens to help you troubleshoot.

@Symtexbc 

Sounds good. Thank you.

Here's a video of the bug.

https://twitter.com/Fogboundturtle/status/1452439010878447616

@Symtexbc 

Thanks for the video. Do you have the game installed on an internal or external hard drive? Just to see if it helps, would you mind reversing the HDMI cable? Just swap the ends it's plugged into between your console and TV/monitor.

It has nothing to do with the HDMI cable. It's on the internal SSD.

@Symtexbc 

It's definitely worth a try and isn't outside the realm of possibility. 

Do you happen to have an external drive you can try installing the game to instead? Also, have you tried deleting and reinstalling it already?

I know you are just to rule out of the obvious here but once an HDMI handhsake is establish between a device, it wouldn't display anything. I would get No signal from the TV. You can clearly see in the video that it still see player and I get access to the menu. This is an Frostbite engine issue. This problem seems to be more likely to happen after a Quick Resume session. NHL 22 doesn't seem to play very well with Quick Resume. I now quit the app and relauch when I want to play NHL 22.

Can you please pass this video to the Frostbite engine guys. I am sure they will find it interesting instead of having me re-install the game only to have this issue again.

@Symtexbc 

I always have trouble after quick resume with online games. Mainly, they just don't want to connect right away and take a few tries to do so. That or exiting out of the game and loading into it again. That works every time. 

Unfortunately, with such a small number of reports, there isn't anything we can do. Especially if this is related to Quick Resume. I'll pass on the feedback though.

Hi there. 

This just happened to me after continuing my BAP career. First game in and it the same issue as the video from twitter link. 

i am also having the same issue in be a pro. for me it has happened twice, both times being the game that the coach gives me a challenge to accomplish

@Bahamuta 

Are you experiencing this after yesterday's patch? 

I am experiencing this issue on PS5. Everything is updated to latest. This is not related to the cabling, as I am having the issue both with remote play to a separate device and on the local screen. 

Interestingly, I can see the highlighted positional zones in Be A Pro. The rest of the game functions, I can interact, and fight, I just can't see. The menus also work fine, and display correctly. just all the 'lights' are turned off.

This is a game issue 100%. its been happening to me regularly. I play a game or two fine, then i get this black out game where i can only see the player indicators. I quit, taking a loss, fully close the game, restart the game and try to play again. Sometimes it fixes the issue sometimes it doesn't. Overall though, this is 100% a game issue, not counsel, HDMI, TV, etc. issue. 

Same thing for me. But in challenges and hut rush as well. 

Everything went black when doing HUT offline challenges. The issues persists in every single mode including online games.

Ps4 Nhl23

Happened to me as well.

Key notes

Console: PS5

Game Version: PS5

Game Mode: HUT Squad Battle (mostly)

Notes:

- occurs in all game modes (including CHEL)

- tutorial hints visible during black screen and gameplay

- you can slightly see player silhouettes

Happening to me

Ps5

All game modes

I want to add that game was working fine,  I finished a game in franchise and then went to start a second game and it happened as the game started.

I exited and then tried to start again  and it was on the team select screen.  Exited again and chose back up file and it was there as well.

Tried franchise from two days ago, completely different one,  and its in there. Tried a tournament and it's there as well...so it's like it took over every mode.

I saw on reddit to Uninstaller and reinstall but I'd prefer to see if actual fix.

I am also having this issue. Happened twice in a row in a squad battle so I lost a bunch of coins as well.