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EA_Aljo's avatar
EA_Aljo
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5 years ago

Re: Charter Spectrum and EA Servers

Hi there, @WayneKenov2233.

Can you get me some video showing the issues you're facing? It would be good to see the problem with passing you mentioned too. Make sure the controller overlay is visible so I can see where you're aiming and where the pass is going.

If you haven't tried alternate DNS settings yet, that may help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens. Thanks!

6 Replies

  • I'll try different DNS servers and report back tonight. As for videos, there's nothing really to capture. All the replay shows is stick position so unless I have a camera recording my hands on the controller synced up with gameplay its not gonna be much help. 

    https://gfycat.com/conscioustautflyingsquirrel

    Above is a play where starting around 20 seconds in I started hustling by clicking down the left stick and my guy never hustles. I pressed it multiple times, I tried holding it down, and yet my hustle didn't work. It almost looked like my guy was skating slower.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @WayneKenov2233 

    I assume you're the LD? It doesn't look like hustle is being initiated. I know you mentioned trying new controllers also. Just to be sure, have you made sure they have the latest firmware update?

    Something you can show in a video is the aim of your passes. Next time you see one go in a direction you didn't aim, try to get a replay of it. If you hit Y/Triangle during the replay, the playback controls are removed and a controller overlay is displayed. That will show where you're aiming so we can compare it to where the pass went.

    Can you also run a UO Trace and get me a screenshot of the results? Instructions are here. Thanks!

  • And yes I was the LD in that clip. And yes my controller is up to date and this same issue happens with different controllers that I have tried. The series X controller, Elite Series 2, etc.

    In EASHL 6v6, I thought the sticks in the replay aren't capturing whats happening locally. I thought it was showing what the game server is receiving as an input. If that is the case then the replay wouldn't help I don't think.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @WayneKenov2233 

    Can you run the test again and follow each step? You're not hitting the Poll button. Also, could you run a separate test with the domain noted in the instructions?

    You need to go into the instant replay screen to see the controls I'm talking about. It shows the inputs of the puck carrier.

  • I attached polling to both easo and ohio nhl server.

    And what I'm trying to explain to you is the controls in the replay don't matter because they are showing what the game server is receiving as an input. So if there is an issue before it reaches the server its not going to help unless I had a simultaneous video of my hands on my actual controller to match up with what the game is seeing.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @WayneKenov2233 

    Without that replay, we're not going to be able to determine any issues with passing. So, unfortunately, the best I can recommend is that you be more precise with your aim. Let me know if you change your mind.

    As far as your results go, where are you located? I can't confirm that is actually one of our servers in your second ping. You also only sent 32 packets. It would be good to see 100 instead. The first test doesn't look bad though. Are you able to go into offline modes and use hustle? Also, does it sometimes work or does it never activate?

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