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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Commentator voices are mute, every other sound functional

@Vespa911

In the past, this has been caused by players choosing one of the surround audio modes in the PS4 audio settings.

Can you make sure you are not choosing a surround mode and select Stereo (2 channel) and let us know your results, thanks.

3 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    As ive said, In the audio output section of the screen and output section in the system settings of PS4, it is selected as linear PCM.  

    I've attached a screenshot for you

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @Vespa911

    OK thanks. Can you reboot your PS4 in safe mode and then choose option 5, Rebuild Database. This will scan for file based issues and can fix errors.

    That process can take a very long time so maybe start that late in the day and let it process overnight. Do let us know if this helps.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi Barry, I did so this morning upon your advice and it did not help. Announcers and commentators are still mute. 

    It coincided with a new TV I bought. I no longer have the old TV to do an A/B test. I hear all the other noises and sounds just fine..... 

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