Re: Controller disconnects mid game and when trying to reconnect cant do anything

@dj_zehti 

Have you tried pairing them with your console again? Does it also happen if you have them plugged in?

@dj_zehti 

I really can't think of what could be causing this. Have you tried talking to Microsoft support? Unfortunately, we'll need to wait and see if we get some more reports of this before raising an issue.

I'm having the exact same issue. I went away for a while and my controllee shut down when I got it back on it would not let me control my player nor pause the game. When I press the xbox home button it pauses the game and then I can naviguate the menu, but once I close it nothing works. It happened in HUT solo. 

Restarting the game fixed the issue, but it is still annoying and made me loose a game that was going in my favor. The bug obviously comes from the game as the controller worked with everything else than the controls of the player and pausing the game.

@EA_AljoIt happens in BAP as well. Xbox Series X with Elite V2 controller. If the controller turns off due to its auto-off feature, turning it back on let’s you control the menu. You can press start or B to leave the menu but you can’t control your player, skate to the bench, etc. anything on ice doesn’t work but menus are  fine. I have to restart the game. Happens a lot since I have to take a bunch of 10-15min breaks when playing and I’ll forget to tap the D button when I walk by and the games paused.

Happens 100% of the time. I’ve tried turning off and on again, plugging in, going into the Xbox Accessories app and selecting the controller. Nothing get you back skating again.

@JeremyRousselR 

Are you on Xbox Series X also?

For everyone else, are any of you on Xbox One or are you all on Series X?

@JeremyRousselR 

I've seen this with quick resume as well. When that happens, the connection is severed so you need to reconnect. Disconnecting means any online mode you're in will kick you back to the home menu. I've been able to reconnect without restarting the game, but it can take a few tries.

Xbox elite controller disconnects mid game in WOC, restarting controller or re-syncing to Xbox  does not work. Using standard controller to replace mid game does not work. Elite controller will still work in menus after  pause, but cannot control skater when it resumes. Happens quite frequently, only resolution is to reset xbox.

Same thing happening to me.  Elite 2 controller xbox series x, controller randomly disconnects mid game and doesn't reconnect unless you restart the game.  I lost hut rivals games due to this issue where the game just dropped after not being able to reconnect the controller during the game.  Kurt happened again in the middle of an SB game, went to xbox accessories and everything is fine with the controller, but not in nhl22.

Hi there, @XZMAN11X 

How frequently is this happening? I also use an Elite 2 and have had it disconnect briefly, but normally it reconnects after 10 seconds or so. It's definitely frustrating since that can feel like an eternity. The controller will shut off on its own after a bit and turning it back on will fix it. This is really rare for me though and I'm not aware of a fix.

@EA_AljoThis is happening to me almost every game now. I'm still in the game but I can't move my players when this is happening.

Xbox elite controller: Click on LB and raise the right stick simultaneously. Happens 50% of the time.
Click on RB, LB and raise the right stick simultaneously. Happens 90% of the time.
Click on RB, LB and raise the left and right stick simultaneously. Happens 100% of the time.

Series X.

@Piou98 

Is your controller turning off/disconnecting or does it stay on and connected, but your player stops responding?

@Piou98 

Is your controller's firmware up to date? That can be checked by going to Devices and connections > Accessories. Also, are you using an Elite 1 or 2?

@Piou98 

Thanks for getting back to me. Which system are you playing on?

@Piou98 

I have the same setup. So far, I haven't experienced this on my Series X, but it was happening with NHL 21 on occasion. Unfortunately, I really can't think of anything else that may resolve this. Does the same thing happen when you leave the controller plugged in? I wouldn't think so, but it would be good to test. Have you also tried contacting Microsoft support to see if they may have some suggestions?

Ran into this tonight when I paused and went for supper and it disconnected. Was in squad battles. finally figured out a workaround to fix.

I hit Series 2 Xbox button and actually went to Home Screen. Then I pressed/held Xbox button and turned off controller. 

turned controller back on and and quick resumed game at which point it prompted me to repair/sign in and then I got to screen to select controller to which team and all was good.

figured I should share. May have just got lucky too though. 

hope it works for others.

@Br4ymatter 

Thanks for those details! Hopefully, they help others out as well. 

@EA_Aljo 

This is still occurring.  I happened to me twice this week playing in EASHL club games - the second time about 10 minutes ago.  I have an Xbox Series X with an Elite Series 2 controller and all firmware updates are applied.

The first time, the controller completely de-synched while I was in the middle of playing a game.  The second time, I just lost all party chat for about 20 seconds.  When the party chat came back, I was unable to move - and I play goalie.

As others have reported, the controller still works for everything except moving your player.  You can still navigate the game menus between periods or during a pause.  You can still navigate the Xbox menus.  Turning the controller off and back on does nothing. Re-synching the controller does nothing.  The only fix is to restart the game, giving your team a loss.  I even plugged the controller in to the Xbox and that had no effect.

NHL 22 is the only game with which I have had this problem.  Multiple people I encounter have experienced this problem and report it only happens in NHL 22.

@wadesworld 

I also use an Elite Series 2 controller. There were times it would freeze up on my Xbox One, but then turn off after several seconds. I could turn on the controller again and it would work fine. However, this hasn't happened in several months. I have sent that controller in for repair though so possibly that fixed it. Unfortunately, I don't have any other possible solutions other than making sure the firmware is up to date. We haven't had reports on this in quite some time as well so, thankfully, it doesn't appear to be happening to a lot of people. Regardless, I know how frustrating this is. Especially, since I used to experience it myself. If I hear of anything else that might resolve this, I'll update this thread.