Re: Controller disconnects mid game and when trying to reconnect cant do anything

@rednyte 

Is your controller's firmware up to date? You can find out by going to your Xbox Settings > Devices & connections > Accessories. When I was experiencing this issue, the controller would freeze, but then would restart on it's own several seconds later and work again. However, as I mentioned, this stopped happening within the last year. I did send in my controllers for repair though so it's possible that took care of it. Unfortunately, I've never found a resolution for this otherwise.

Yes. My controller firmware is up to date. I never started experiencing this previously until two weeks ago. I’ve played the franchise pretty heavily for years. This is the first year I haven’t played as much so when I do play it’s rather annoying to let my teammate down by not being able to complete a game. 

If this were a controller issue I’d gladly send in my controller for repair but Microsoft will likely do their tests and say nothing is wrong with it, especially if the controller can be used outside of the game when the game won’t respond. 

@rednyte 

Personally, I've sent Elite 2 controllers in several times over the last few years and they've always either repaired or replaced it. It's frustrating to have to send them in, but the turnaround is quick and I always get a working controller back. That said, the only other thing I can think of is that there's interference from another nearby device that could be causing this. If I have any other ideas, I'll let you know.

@wadesworld 

When this happened to me, I was always able to regain control. I'm not saying we have the same issue, but there are times you can regain control. If I have any additional details on this, I'll pass them on here.

Next time I play EASHL I’m going to disconnect my controller during a game that’s out of hand. See if the situation can be reproduced through an active power off and on of the controller. 

@wadesworld 

I mentioned this before. What would happen is my controller would completely lock up. It wouldn't respond at all. After several seconds, the Guide button would flash and the controller would reconnect and work again.

With about 20 seconds left in my EASHL game I turned off my controller and turned it back on. When I did this I got a window explaining the lead profile was disconnected and it gave me an option to repair, but of course I could not click on this. The screen didn't change until the EASHL game exit menus popped up. I was able to get back to the dressing room but couldn't ready up for the next game. Turning off the controller and on again did nothing to rectify the situation. Quitting the game and starting again however did.

This is understood. I experienced the same issue. All I’m saying is that any disconnect seems to cause the problem. Not just a loss of connection but a power off as well. 

Thanks for the additional details, everyone. If I have any news on this, I'll relay it here.

Prerequisite:

- Elite controller

Possible Prerequisite:

- Play with custom bound controls

- (I have my paddles bound to LS)

Repro Steps:

- Play with an Elite controller plugged in via USB cable

- During gameplay (EASHL) gameplay disconnect cable

- Controller will reconnect wirelessly

Expected Results:

- Player can gain control of skater once controller connection is established

Actual Results:

- Player can control menus but not their skater. The game is essentially forfeit as you have to restart in order to fix. Plugging controller in, turning it on/off does not restore connection.

Alternate repro can be done wirelessly by walking out of range, then letting it reconnect.

This is 100% in these conditions. Lost games/RP because of it, very disappointed there’s no fix in 23. It’s brutal in online modes.

Confirmed that this is still an issue on NHL23. Any update on this issue? Is anyone even looking into it?

@rednyte@EA_Aljo 

My nephew had this problem in NHL22 and now again in NHL23.
I'm pretty confident they are looking into it but also very afraid that it won't be fixed.

Hello, @j0rtsu67 

What system are you playing on and what controller(s) are you using?

@EA_AljoSame situation as others, Series X and Elite 2 controller with latest firmwares. And it behaves exactly like mentioned earlier, connection lost and after reconnect can't move player but can move on menus. Have to restart the game. Also happens only in NHL2x.

Btw like I said it's my nephew having this problem. I'm on Series X with standard Xbox one controller and not having that problem.

@j0rtsu67 

Thanks for the update. I'll get this reported. I'll let you know if I have any other suggestions. 

Can confirm the bug still exists as of tonight in NHL23.  Happened to a teammate tonight and we had to back out and forfeit the game as a result.  Exact same behavior.

Since @Walapalapera has given a re-creation scenario, have the devs made any progress?

@wadesworld 

I don't have an update on this, unfortunately. It's a very difficult one to reproduce and we get a small number of reports of it. I have 2 Series 2 controllers and neither one of them are disconnecting. I used to have this problem, but that stopped quite a while back. Should we have some news on this, it'll be relayed. Otherwise, the best I can advise is to either plug in your controller or use a non-Elite Series one. As always, make sure your controller's firmware is up to date.

It really isn't all that difficult to reproduce. All I have to do is turn off my controller and turn it on during a game and it happens. While I'm not getting very many random disconnects anymore, my controller has died a couple of times in the past couple weeks during games and each time I was unable to play after reconnecting. Turning off the console and turning it back on didn't fix the issue. Only quitting the game and restarting fixed it. Again this isn't happening through other games. Only NHL. 

@rednyte 

When I have this happen, I can plug in my controller and select my side. It then works again. That is the best suggestion I can make currently. We're aware of this issue so hopefully, it's resolved in the future.

One other thing, do you happen to have anything else plugged in to the USB ports? Possibly, control is being assigned to a different device.

@EA_Aljothat is impossible during an EASHL game, at least that's impossible for me. In fact if EA could make that possible would be a huge step forward. Could you get EA to make that possible?

@EA_Aljo to answer your question, nothing is connected to my USB ports. I don't use the USB ports on my console.