Re: Input lag

This forum is literally designed for people to come to to report their issues/bugs. You're telling me that when a large number of people report this issue on a thread on the website designed to report these problems, that there isn't enough reports of it and you need people mentioning it elsewhere?

I don't think anyone is asking you to try every single internet setup. However, running tests with let's say two people in Seattle (I think there is a server around there), but one with wireless sub 50 Mb/s internet, the other with Gb/s+ fibre internet would be a good benchmark to test the lag comp issue.

And then testing two people with equal internet service, one who lives 1000's of km from the server being used and another who lives right next to it, and compare the latency effect. 

Just some ideas, that yes are oversimplifying the testing, but are really as simple as that to get an initial idea for your guy's "investigation." 

Sitting around and waiting for a sever outage and seeing if you can get 10,000 lag reports before you do anything is not going to fix this game. This should have been addressed weeks ago, but instead your loyal fanbase is left stressing and wasting their time with delay filled matches.

The most apparent (and completely unavoidable) sign of this lag compensation issue is that if you leave the assistive dialog on, everytime you take a draw you will lose it and it will say "slow timing"/"too slow" or whatever even though you pulled back the instant you saw the ref move his hand. This is pretty clear that my inputs are being delayed so that the person on the other end receives a smooth experience where I cannot make moves before they see them on their end.

Can this "investigation" pursue an active problem-solving approach rather than this passive 'do nothing unless the solution magically appears before us' method?

@Chaseinator5 

The thing is, those 2 people in Seattle could be on different ISPs. They could be using different routers and modems. They could have different settings, different amounts of traffic on their networks and in their neighborhood. We can't really replicate this.

This thread is long but is also mostly full of people repeatedly posting. It ends up being a relatively small number when compared with the whole community.

@EA_Aljo  

I will quote you '' This thread is long but is also mostly full of people repeatedly posting. It ends up being a relatively small number when compared with the whole community.'' 

Dear NHL lovers, you are not alone. We have exactly the same issue on the FIFA side see this thread  : https://answers.ea.com/t5/Technical-Issues/WTF-is-up-with-input-delay/td-p/10872274/highlight/false/page/120 ..  So it's not a small number no more. It is all about the same company with more or less the same gamecode and same servers. Wouldnt be surprised if they have the SAME issue on Madden NFL and on the NBA game of EA. 

It is time EA and also there CMS will start taking there customers seriously and start looking into the fact there is an issue and its not on the consumer side of things. It could be EA's Side (gamecode , Delay to even out connections with opponents. But it could also be routing issues on the AMAZON servers. Anyway it needs looking into by EA. 

@nelsonvanzuijlen 

When you compare the players reporting lag to the ones that are not, it's heavily in favor of the ones that do not have lag. We still take these claims seriously and our servers are constantly monitored. I know it's very easy for everyone to place the blame on our servers, but they are just one part of everything that makes up the connection. We want you all to be able to play without lag, but seeing as we don't have complete control over the internet, we'll never be able to ensure a lag-free game.

@EA_Aljo  It took me 3 years to write my first complaint on a forum like this after having several live chats with EA where we always here the same story. It's our connection to blame. People including myself don't expect Ea to do something about the problem no more. This year however it seems different cause a lot MORE. People seem to experience these issues. So after 3 years of painfull gameplay i'm finally hoping for EA to investigate this. Cause there are issues. And after multiple years of testing i can tell you it is not my connection nor my provider or my monitor or my console or my router. Cause it tried multiple of all of those and the issues still persist. 

Apart from that i want to thank you for replying on my post. I'm just hoping u will raise awareness within EA so something can finally be done and the problem can be resolved.

Edit: Here's my '' small list'' of the steps and equipment i bought to try and resolve the issue from ''my'' side. : 

Over the last couple of years i tried 4 different (high end) gaming monitors ( all settings imaginable). 

7 different routers ( Netgear Xr 500, Netduma R2 , Asus AX88U , Fritzbox etc ( all settings imaginable).

2 different internet providers ( KPN Fiber tried it with 1000/1000 , 500/500 , 200/200 , 100/100. And Ziggo Cable 300/30 and 200/20. 

Tried more then 20 DNS servers. 

Switched from Xbox to PS5 this year. 

Despite trying everything and having perfect scores and perfect connection on ALL other games. Still Unplayable gameplay on FIFA. 

@EA_Aljo 

Not asking you to test every setup. No one here has asked that

All that has been asked is to test a couple of the theories proposed here since you guys have been unable to come up with anything yourselves.

Two players with very different distances from a server, all other variables held constant.

Two players in the same area near the server, with internet speed/wireless the only difference, all other variables held constant. Possibly one console located on an acreage with limited internet connection/reliability and the other in the city on a fast wired connection.

Then maybe repeat these two tests during peak and not popular hours to test how the server load affects them.

If you test these two things and witness input delay on one person's end with one of them, you have located the issue and can focus your efforts. If not you can eliminate our two leading theories.

But you're telling me that EA's approach is "this is too difficult to test so we won't do anything at all"????

What has happened to corporate accountability to its customers? Let us pay for this game and then all of us experience these issues but you won't do anything?

You set up this forum to deal with issues with the game only to receive a plethora of complaints of this exact issue (with anecdotes and empirical evidence supporting that more are facing this issue but just won't come to this page to post) and then proceed to do nothing about it. 

Is this forum intended to gather together all the people passionate enough to fix these problems, and then just let them talk amongst themselves so that we might figure it out on our own?

"Monitor the servers"? That's all you guys can do?

Why doesn't the team test some of the leading theories and actually try something instead of just make up excuses to do nothing?

This issue is their servers and that they aren't capable of handling the amount of people that play their games. Case in point why the same server/ping plays differently every single game and at different points in the day. I was on COD earlier today and had a game of mid 50s ping and it was 100x smoother than 20 ping in nhl. The COD servers are just so much better it's not even funny. I generally get low 20s for ping in COD and it's butter smooth where I get 19-20 ping in NHL or Battlefield and it's a delayed mess. Battlefield is better than COD and I really don't have issues with it but still not on the same planet as COD. Battlefield currently having disastrous start to their game though with server issues. It's EA's fault no one has any issues with their internet these days.

@EA_Aljo what's your big explanation on an 84 overall Bergeron absolutely burning my 91 overall McDavid in a HUT Rivals game for a race to the puck? Both had full energy too as it was the start of the game.