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Anonymous's avatar
Anonymous
10 years ago
Approved

Re: Network connection issue Xbox ONE NHL 16

As soon as I load the game or anytime afterwards when I try to access multiplayer, I receive the message:

Network Connection Issue

Unable to connect to the EA servers at this time. in order to access the online features of this title, please verify that your network connection is working and you are signed in to your xbox live account, or the EA servers may be down. Please try again later. 

I have never been able to access multiplayer for this title, except for the odd day where I miraculously got into multiplayer, but lagged severely. 

My nat type is open I also have excellent internet speeds. 

9 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I should add that I have played other games online and never experience any issues whatsoever. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @tsizzle931

    Please ensure the following:

    Please post any further relevant details if those steps do not help you connect.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I have downloaded Origin, and made an account using the same email as my Xbox gamer tag.

    They are not linked.

    When I tried to link it myself, I got a notification saying my Xbox is linked to a different Origin, I have never had different Origin.

    How can I fix?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @tsizzle931

    If your console is second hand then you may need to contact Microsoft to remove the previous users' account.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Don't suppose I can get my 70 dollars back that I spent on this horse* * game?

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Me too, never had these problems on 360, no network connection and if I do, then it says failure to acquire data... but only for hut and online, if I want to play ea hockey or team play when I luckily have network connection but can't play hut it works no problem. Sure glad I didn't waste more money on Madden, fifa and the rest of the ea games I buy every year. These games aren't good enough if you can't play online.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I accept this as an acceptable answer. Never buy an Ea product again andbe done with it.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hello everyone, 

    I am having trouble connecting to NHL 16 multiplayer. 

    I tested my connection on the settings, and everything is perfect.

    Nat type OPEN.

    I plated Battlefield to confirm, and had no connectivity issues whatssoever. 

    Whenever I try to access multiplayer on NHL 16 (his has been going on for months)

    I get a notification saying "Network connection issue" which basically says it's my internet that is the problem... but if I can play BF hardline, I should be able to play NHL 16

    Please help .

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @tsizzle931@habfanatic@powerkid2599

    If you experience connectivity issues with any of our online games, and you have exhausted all basic connection troubleshooting such as clearing the cache, adjusting privacy settings, or disabling firewalls, you may need to add a port to your network connection.

    Follow the instructions to open TCP or UDP ports for connection issues article and use the corresponding platform ports below:

     

    Pick your platform and use the designated ports

     
    PLATFORM UDP TCP
    Xbox One 3659; 6000; 10000-10150 80; 443; 10000-10150; 42127
    PlayStation 4 3659; 6000; 10000-10150 80; 443; 10000-10150; 42127