Re: Nhl 18 lag and delay

@juhhazfin@camleeker27

Have you opened the ports for the game or done any troubleshooting steps? 

@juhhazfin Please see my first post in this thread for the link to troubleshooting your issue. 

@juhhazfin Can you post your UO Trace so that I can take a look at it?

I have the same problems, play NHL18 HUT Offline.
The support staff have no idea, you mean something different each time.
- Internet connection has errors
- Data error of NHL18
- then data error of the disc of NHL18

and now, after the Uotrace, EA Support thinks it's up to the unknown hops.

These are again Hope 10 Prolexic Technologies
and Hope 12, 13 and 14 from EA Sports

-----------------------------------------------------------------------------

@juhhazfin Your UO trace looks ok, have you opened the ports for the game?

@Anonymous Your UO Trace throws up a number of worries, your Ping best/worst times are very high and any difference more than 100ms points to issues. you have 

21ms / 158ms, 25ms / 150ms, 120ms / 253ms, 107ms / 243ms and so on. I would recommend that you ensure that ports are open and that you speak with your ISP and show them your UO Trace as they will be able to advise you further. 

I already have, they say, the values go out clean with them.

Since problem I can not really understand that, with the Internet connection, since this problem only occurs, from the level professional.
If I play amateur or semi professional, then the problem does not arise.

I say it's EA Sports Game Play

Watch these videos

https://www.youtube.com/watch?v=MZ5wNQbaBXE

Teammate shoots an owner, you can see that he was still controlled by the Game Play when he scored the own goal

https://www.youtube.com/watch?v=3SQ7jphlzXU

why does not the player accept the puck?

I can still send a lot of errors that are already known to EA Sports, but EA Sports is not interested.

EA Sports is more important for selling Päcks (overpriced & useless content)

@Anonymous Based on the OU Trace you provided, your connection has issues. You have very high Ping best/worst differences which will cause issues. Your ISP will be able to help you look into it. Please contact them and show them your UO Trace.

@EA_Darko I am having similar issues. I've tried port forwarding and QoS. These have actually increased my latency times. I am hard wired into my xbox. ISP is 100/12.

I've attached my UO Trace log to easo.ea.com.

@EA_Darko Here's the trace route from my router. The tracert never makes it past hop 14.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
RT-N66R-D280 192.168.1.1 1 0ms
* Unknown Host * 142.254.208.225 2 14ms
agg62.lstnme2802h.northeast.rr.com 24.58.225.133 3 26ms
agg30.sebgme0302r.northeast.rr.com 24.58.41.144 4 14ms
be25.rochnyei01r.northeast.rr.com 24.58.32.68 5 33ms
bu-ether15.chcgildt87w-bcr00.tbone.rr.com 66.109.6.72 6 50ms
* Unknown Host * 0.0.0.0 7 0ms
ix-ae-27-0.tcore2.CT8-Chicago.as6453.net 64.86.79.97 8 48ms
if-ae-22-2.tcore1.CT8-Chicago.as6453.net 64.86.79.2 9 55ms
if-ae-26-2.tcore2.NTO-New-York.as6453.net 216.6.81.28 10 90ms
if-ae-30-2.tcore1.AEQ-Ashburn.as6453.net 63.243.216.21 11 53ms
* Unknown Host * 66.198.154.66 12 57ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms

@tpommm9 Sorry for the late reply, You need to let the UO Trace populate so that all the information is shown, I need to see the Ping best/worst and % Loss etc in order to get an over view of your connection. 

UOTrace gives me time out errors on every single hop. This is my entire 30 hop traceroute directly from my router.

traceroute to easo.ea.com (159.153.234.54), 30 hops max, 38 byte packets
1 142.254.208.225 (142.254.208.225) 114.428 ms 7.712 ms 7.315 ms
2 agg62.lstnme2802h.northeast.rr.com (24.58.225.133) 183.063 ms 20.731 ms 21.793 ms
3 agg30.sebgme0302r.northeast.rr.com (24.58.41.144) 11.058 ms 10.265 ms 10.633 ms
4 be25.rochnyei01r.northeast.rr.com (24.58.32.68) 23.557 ms 23.181 ms 23.761 ms
5 bu-ether15.chcgildt87w-bcr00.tbone.rr.com (66.109.6.72) 40.445 ms 43.022 ms 40.206 ms
6 0.ae0.pr1.chi10.tbone.rr.com (107.14.17.192) 36.695 ms 0.ae4.pr1.chi10.tbone.rr.com (66.109.1.66) 36.070 ms 0.ae0.pr1.chi10.tbone.rr.com (107.14.17.192) 35.479 ms
7 ix-ae-27-0.tcore2.CT8-Chicago.as6453.net (64.86.79.97) 35.975 ms 36.821 ms 35.635 ms
8 if-ae-22-2.tcore1.CT8-Chicago.as6453.net (64.86.79.2) 51.431 ms 50.944 ms 53.541 ms
9 if-ae-26-2.tcore2.NTO-New-York.as6453.net (216.6.81.28) 51.264 ms 50.992 ms 50.855 ms
10 if-ae-30-2.tcore1.AEQ-Ashburn.as6453.net (63.243.216.21) 51.496 ms 56.639 ms 54.129 ms
11 66.198.154.66 (66.198.154.66) 53.314 ms 52.274 ms 52.382 ms
12 a209-200-144-202.deploy.static.akamaitechnologies.com (209.200.144.202) 52.974 ms a209-200-144-192.deploy.static.akamaitechnologies.com (209.200.144.192) 54.778 ms 51.225 ms
13 a209-200-144-205.deploy.static.akamaitechnologies.com (209.200.144.205) 52.041 ms a209-200-144-197.deploy.static.akamaitechnologies.com (209.200.144.197) 51.618 ms a209-200-144-205.deploy.static.akamaitechnologies.com (209.200.144.205) 52.589 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
2124 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

@tpommm9 Do you mind posting the full file as that UO Trace looks like information is missing, in fact it looks like a Traceroute rather than a UO Trace.

@EA_Darko Here is the UO Trace.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 1 0ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 0.0.0.0 3 0ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
a209-200-144-205.deploy.static.akamaitechnologies.com209.200.144.205 14 279ms
a209-200-168-132.deploy.static.akamaitechnologies.com209.200.168.132 15 53ms
* Unknown Host * 159.153.92.10 16 61ms
* Unknown Host * 159.153.93.6 17 52ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms

@tpommm9 You need to follow the instructions exactly and then let the UO Trace populate so that all the information is shown, I need to see the Ping best/worst and % Loss etc in order to get an over view of your connection. 

@EA_Darko I have followed the instructions exactly. I am running a trace route using UO Trace to easo.ea.com. That is the entire trace route until completion. The UO Trace tool will not show any hops. See below.

@tpommm9 You need to populate the results by hitting poll, but that said if you are not seeing a single IP Address there or even a hostname then it points to issues with your connection. 

In effort to ensure people have acess to proper solutions. I just wanted to let it be known that the first post from @EA_Darko has a link to a url that is no longer valid or in existence. Please update to help us acquire a solution

@LLMODOLLAS You must be having device issues because when I click on the link it is still working. 

@EA_Darko this would be true if my in game ping as very high. However, I usually have around 17-20 ping on a high performance gaming monitor and I have a 1-2 second delay which is equivalent to over 100ms ping. I have played with 17ms ping prior and the connection can be very smooth. However, now the ping response is irrelevant and my connection always feels very very delayed. This has been an issue for years plaguing this game and it has been proven by multiple users that it is not an internal networking problem, but rather how the user connects to the EA servers. This problem needs to be handled and resolved on the EA end if you want to keep customers.

@tpommm9 Please run the UO Trace correctly and populate the information needed. Based on what you posted above there are issues with how your traffic is being routed as not a single hop is showing any information. 

This has been happening to me as well, 18ms ping and slow slow gameplay