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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Saucer pass as a defensemen

Hello, @jamalzeshan.

Can you check to see if there's a firmware update for your controller? This is done through your Xbox settings. Go to Devices & Streaming > Accessories. You'll see a firmware option for your controller. See if this is up to date.

13 Replies

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    Hi there, 

    Settings are normal - everything is up to date. 

    When I play season mode, saucer pass works just fine but doesn't work in world of Chel? 

    Is this a bug from from the recent update? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan 

    That's really odd. We're not getting other reports of this happening. I played WoC last night and used saucer pass just fine. As did the others on my team. What control settings are you using? Skill stick, hybrid or NHL 94.

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    Yaa it's super weird 🤔. I'm using the skill stick.

    I'm not sure how to fix it. I'll try again the next time I go online (sometime this weekend) and keep you informed if that's okay? Maybe it's just a glitch that will fixed itself. 

    Best,

    Zeshan

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan 

    Sounds good. You can also try hard restarting. I know, sounds like a pretty basic answer, but it can't hurt. Does it also happen with a different controller? Have you tried playing on a different console to see if it works there?

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    You know what, I did buy a new controller so it could be that. I did think that was the issue but when poke check worked fine in WOC and saucer pass worked on the modes I disregarded the controller and thought it was a glitch. But will try all those things you recommended and definitely get back to you with an update. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan 

    I think the controller being an issue is kind of a longshot since RB is working otherwise, but it's worth a try. Is it in official Microsoft controller or a 3rd party one?

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    It's a Microsoft official controller. 

    Ya I don't think it's the controller. I was gaming all Saturday and Sunday and the issue never got fixed. 

    Crossing my fingers it's fixed next time I play! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan

    I'm not very optimistic it'll resolve itself, but hopefully, that happens. It's definitely a really unique issue. I'm kinda struggling with what else to suggest. Other than deleting and reinstalling.

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    Ya I was actually thinking of doing just that too!

    Have you ever come across an issue like this before? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan 

    I have not. Normally, when a button doesn't work it's not limited to a particular mode. Definitely something I'll keep an eye out for.

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    Great thanks! I'll keep you posted sometime this weekend. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @jamalzeshan 

    Sounds good. I'm not here on weekends so you won't see a response until Monday sometime.

  • jamalzeshan's avatar
    jamalzeshan
    Not applicable
    6 years ago

    Sounds good.

    Hope you have a great rest of your week. 

    Chat soon,

    Zeshan