EA_Aljo
Community Manager
Community ManagerRe: Skating in mud / turning is sluggish
Can you run a UO Trace for me and provide screenshots of the results? Instructions are here.
Forum Discussion
These are UO traces from a different provider from a different location in the same city.
Here, it looks to me whatever is making it go to 40+ ms is happening in the route it is taking but looks better than the other ones I sent.
I have yet to test whether there is the same input delay on this connection as mine back at home.
Again, this is not from the same connection / provider.
- @EA_Aljo I cannot get a UO trace from my connection like I did before as my laptop is not working anymore.
- EA_Aljo
That's not going to work. It needs to be done from the network you normally play on. Unfortunately, I'm out of ideas as I believe we've tried everything already.
@EA_AljoIt’s not my connection it’s the game itself. Whenever I reinstall the game it feels way better for one game then after that it goes back to input lag. Can’t tell me that everybody jumps off the network for the time that I play my first game since reinstalling it. After doing it once, it should be fixed but it’s not. I keep having to do it.
- @EA_Aljo When is the last time it was even updated? Other games do frequent updates whereas chel isn’t updated enough
- EA_Aljo
We're not aware of any issues with the game that would cause this. I'm very sorry, but I don't have any other ideas to suggest.
- @EA_Aljo Awful customer service
- EA_Aljo
We have over 100 messages in this thread between us. I have tried repeatedly to get your issue resolved. I'm very sorry that is coming across as awful customer service.
If you like, you can post a video of the lag so I can have a better idea of what you're experiencing, but at this point I don't have anything else to suggest. We've tried everything. There are a ton of variables outside of our control. Since it doesn't appear to be happening on our servers, it's possible your lag is occurring due to equipment or large amounts of traffic due to the pandemic in your area.
- @EA_Aljo It appears to be happening whenever I have your game running on my Xbox
- @EA_Aljo The fact it changes when I play online versus is very suspicious. When I play any other game everything is fine no delay. When I go play nhl the menus are slow and my guys can’t skate and can’t turn. NHL 21 better be better or I am never buying another EA game again . Can kiss my money goodbye
- EA_Aljo
Are you saying your players don't turn at all when playing online?
Peer to peer connections are, in most cases, worse than playing on dedicated servers. Unless you're in a remote location where you're far from the servers and are playing someone on a P2P connection that is in your area. That could be better if both have fast, stable connections.
Again, if you can get some video so I can see what's happening, that would be help understand what you're experiencing.
- @EA_Aljo Here is the solution that’s been helping me. The funny thing is, I shouldn’t need to do this as frequently as I do, shouldn’t have to do it at all... but I have uninstalled chel and reinstalled it on my other hard drive and after opening it up it’s much better. I’ve done it once before and had to do it again as you can see. So I don’t understand why but ya’ll need to figure it out. No other game runs like that. I’m thinking a lot of these other guys on here talking about input lag will find that doing the same thing will help temporarily. It has nothing to do with internet or ping. I always have the same ping in hut and I just finished playing a game against somebody I usually lose against due to the input lag and it was so much better. Sorry if I came across rude but it’s been so frustrating. I shouldn’t have to keep uninstalling and reinstalling the game to play a game or two just to have it crap out on me again. Hope you guys can fix it
- @EA_Aljo They turn but when it is delayed my guy can’t make tight turns and respond to my inputs and make another turn quickly. If I try going one way then another, my guy will basically sit in one spot for a moment before going the other way. I watch other players and their players move so smoothly without that delay in their movements. Like I said I just finished a game where it was a lot better and this was from reinstalling the game on my alternative hard drive. Internal to external and external to internal etc.
- @EA_Aljo I moved it to my alternate hard drive again and I was watching a show to come back to it and it’s doing it to me again. I should not have to do this at all. My guy is so slow at turning it’s delayed. My guy doesn’t turn when I tell him to. It ruins the game. 21 better be better or like I said I’m not giving my money to you guys anymore
- @EA_Aljo And to repeat what I said in the post before, I have less delay in online versus (peer to peer connections) , this is also true when I was playing somebody across the sea when I had 130 ms or more. Meanwhile I always connect to your dedicated servers in North America so you can’t use that same explanation as it doesn’t work. It is specifically the servers that I have issues with. I don’t know if it’s a coincidence or if it actually fixes it momentarily but moving the game between drives seems to be working only momentarily. This is not a connection issue.
- EA_Aljo
I really don't know what else could be causing this. We've exhausted all possible troubleshooting. If it were something that everyone was experiencing, that would be easier to resolve. So far, you're also not providing any video so that makes it more difficult to understand what's happening. As we previously discussed, there can be a difference with P2P and dedicated server connections due to the distance between you and the host as well as the quality of both of your connections. Have you tried playing on another console? Possibly there's a hardware issue causing this, but that seems unlikely.
- @EA_Aljo I have less input lag to somebody farther away across seas compared to your servers which are not overseas. That doesn’t make any sense. It could be how my Xbox is interacting with the game. When I run the game it’s slow. Navigating menus are slow, movement is delayed. When I play people overseas I play on 130+ ms ping. This is compared to the servers which I get 40 ping consistently I have less delay playing the guy overseas. I go play on your servers and there is much more delay. It’s not due to ping. It’s hard to describe and even videoing it won’t make much of a difference when I look at it it doesn’t look like much you gotta see my controller as well and I can’t do that. No point in showing footage but I see where they are going and my guys just can’t turn as fast as their guys. Sometimes reinstalling the game helps and sometimes it doesn’t. It doesn’t make sense. If it’s not the game or servers where everybody is getting it, only thing I can think of is the way my Xbox is interacting with your servers . My connection is fine and the servers are fine but the interaction is the faulty thing here I guess
Having the same sluggish skating problem on local 1vs1 games. Restarting xbox solves it for a few games, then the bug is reoccurring. Also noticed players won’t aim no longer. Every shot goes middle to the goalie. Very annoying and definitely a in game problem with the Memory Reset or something like that.
- EA_Aljo
Hello, @Umme3
Can you get some video of your shots not going where you aim? Make sure you hit Y/Triangle to show the controller overlay.
Do you play on a wired or wireless connection? Also, try clearing the alternate MAC address with these instructions:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Thanks!
- EA_Aljo
I really can't think of anything else that could be causing this. I'm very sorry. You're welcome to contact an advisor to see if they have anything else to suggest.
- @EA_Aljo Well after doodling around with things. I’ve come to realize that what is fixing it temporarily...is clearing local Xbox saved data from the storage tab in settings. If it stays good after this time it’ll be nice but I’ve done things like this before and it comes back after but I’m sure it is this that will give me the temporary fix. Whatever is corrupted, the data is hindering system performance. After I do this the inputs in the menus and guide feel better too.
- @EA_Aljo Well it sometimes does the trick. I’m trying to do these things again and it’s not doing anything. Now I’m going to reinstall it. I shouldn’t have to be doing this stuff to try and get rid of delay. It’s annoying.
- @EA_Aljo it’s definitely bad data from the game. Everything feels smoother even navigating through the home screen. I had cancelled the sync when it was resyncing the data (after clearing local saved data) just before it got to 100% then it prompted me to either keep syncing or cancel it. I clicked keep syncing but it went directly to the game. So I don’t know if it’s actually did resync. I’m thinking it did so I’m going to try that again and see if that helps
- EA_Aljo
Sounds good. Hopefully, that helps. Just let us know if you have any other issues. Thanks!
- @EA_Aljo It seems that it gets fixed then it just feels bad again. It’s EA’s side that makes a select group of people get this delay. It’s not my connection itself because I connect well to everything else. I don’t get the input delay in p2p connections even when I got 100+ ms. In servers I’ll have 40 ms. I’m more closer to the servers in that case. So you guys gotta figure it out. It’s lot worse than before too. Maybe you need more servers I dunno. It’s certain times that it goes away and feels good and no settings were changed. I try changing ports I try clearing cache I try clearing local saved data and it sometimes feels like it’s fixed but then I keep doing it and it doesn’t get fixed again. People even complain on FIFA of input delay. I know people who get it but it seems they don’t get it as bad as me. My guys get tired too fast especially when I’m on efficiency. I can’t switch to players and make them move immediately the way I want them to move and it ruins my whole game. I can’t do anything. The company has money to increase its servers or actually make sure they are up to date. There’s people who get the same issue and they definitely have a great connection so it’s not our connections themselves and it’s only happening when we connect to EA servers. It’s a huge problem for the people who experience it. I enjoy hockey and I didn’t experience delay like this when I started playing hockey. I got into hut in NHL 19, like actually got into it. Then 20 it felt fine when it just came out but then ended up being really bad for delay. Maybe it is the servers being overloaded. I guess we are the chosen group that gets the bad end of the stick when it gets full so get more servers running. I’m close to the border in Manitoba, Canada. If it’s not fixed by the time 21 comes out. I won’t be buying the next ones after that .
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- EA_Aljo17 days ago
