i have not received the 10 free packs for digital preorder. what can i do next
Forum Discussion
4 Replies
EA_BarryCommunity Manager
@DJ_Bildo@gold-dolphinn@tvmcdaniels
Please see the following post for info on pre-order packs. Please also note that the 10 HUT packs are only available to players who have purchased a digital download version. The article details which SKUs provide what and when.
http://answers.ea.com/t5/Technical-Issues/Pre-order-NHL-16-and-NHL-Legacy-Edition/td-p/4790836
Digital Download offer for NHL 15 owners:
NHL 15 owners who pre-order NHL 16 from the PlayStation Store or Xbox Games Store receive 10 HUT Gold Packs upon signing in to HUT.
- You will receive all 10 Gold Packs when you sign in to HUT on NHL 16.
- You must log in to NHL 15 before September 15, 2015 using a Gamertag or PSN Online ID connected to the same EA Account that you use to sign in to HUT in NHL 16.
I ONLY RECEIVED 3. 2 FOR THE DELUXE EDITION AND 1 FOR THIS
NHL 16:
Pre-order NHL 16 and get up to $15 worth of Hockey Ultimate Team™ (HUT) content (15 HUT Gold Packs).
- You receive 1 pack per week for 15 weeks, beginning September 21, 2015. Be sure to redeem your pre-order code to start receiving packs.
- You must sign in each week to receive your pack.
- You cannot redeem the code after December 29, 2015
I HAVE NOT RECEIVED THE 10 FOR DIGITAL DOWNLOAD I HAVE NHL 15 AND PLAYED LAST WEEK STILL NO PACKS
NHL 16 DELUXE EDITION DIGITAL DOWNLOAD XBOX ONE
9/12/2015 EA SPORTS™ NHL® 16 DELUXE EDITION Microsoft account
@EA_Barry I have the same issue. I played NHL 15 and preordered NHL 16 on Xbox Live so that I would get the 10 bonus packs on startup.
I got the returning user bonus (one pack) but did not get the 10 packs. I contacted EA help and they said is was a known issue and would be sorted out that night. This was 2 days ago. Would love to see this resolved.as otherwise I would have done a different preorder.
