Reward Packs Missing After Claiming Milestone In Ultimate Team

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Complete the "play hut rush gmaes" milestone in hockey ultimate team
What happens when the bug occurs? My rewards for completing the milestone aren't given to me
What do you expect to see? My rewards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey ultimate team
What time did you see the bug? (HH:MM AM/PM) 02:05 AM
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? Calgary 89ers
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

My rewards for this milestone were not received and I couldn't get them by restarting the game.

Product: NHL 22
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Complete the Hut rush milestone for games played
What happens when the bug occurs? You don't get the elite players pack or the power up collectable
What do you expect to see? The pack and collectable
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut/Hut rush
What time did you see the bug? (HH:MM AM/PM) 01:00 am
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? WhosCrimson
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

The milestone doesn't give any rewards for playing Hut rush on the last 2 objectives I have seen 1 other person have this issue on twitter

I still have not received my rewards one week later. Please fix this.

Product: NHL 22
Platform: PS5
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I completed the last objective in HUT for the Play HUT Rush games that required you to play 250 games. I hit claim all rewards to claim the power up collectible for the 250 games completed and the elite players pack for completing all 11/11 objectives in the Play HUT Rush games milestone, but neither of the packs ever showed up in my unopened packs. I have tried restarting the game and my console, but even after 48+ hours they have still not appeared.
What happens when the bug occurs? It says that the milestone and all the objectives have been completed, but the rewards are still not being delivered.
What do you expect to see? The elite players pack for completing 11/11 objectives, and the power up collectible for completing 250 HUT Rush games should have appeared in my unopened packs after hitting claim all rewards but never showed up.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 10.00 PM
What is your time zone? CET (GMT +1)
What is your gamertag/PSN ID? Bulow13
What is your game language? English

‌

I contacted EA Help multiple times. The first one said I had only played 182 games and I should complete all 250 to get the rewards. The second one said it was a known issue and I should wait a few hours. The third saying I had completed 0 games and I should complete all to get the rewards. The fourth saying I should report the issue here and he could see that I had played all 250 games. A guy on the EA forum first said I had played 36 games, but reverted to a later post sating that he could see that I had completed all 250 games but said that only an online advispr can help me. Lets see what happens, here or somewhere else. 

Hello, everyone. Thanks for reporting this. We're currently investigating it. As soon as I have some news, I'll provide an update. If you notice this happening with any other milestones, let us know that as well.

Thank you. So are we still unable to get our Elite pack or Power Up Collectible rewards sent to us?

@GarrisonXV 

I don't have any other details currently. When I do, I'll update this thread.

Sounds good, thanks for letting us know!

I am having the same exact problem

Hey, everyone.

This should now be resolved and you should have the reward. Can you all verify this for me? Thanks!