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AlexZhgulev's avatar
AlexZhgulev
5 years ago

Some connection problems.

Hello, pls, help me if possible. Amazon support told me that it is on EA side to solve my problem. My usual ping in NHL is 37-39, some weeks ago it was 32-33. I've made tracert command in CMD, and it shows me that on two servers, that are on one pool of adresses, are some problems, that costs me nearly 10ms. 

They are on 3d and 4th steps at tracerout. If to believe Amazon support, EA own that servers. And that is question, can you make something with them? Cause difference is nearly 10-11 ms on the same pool of adresses.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AlexZhgulev 

    You should try our test server in Europe. The IP is 159.153.72.252. 

    No worries about your English. It's quite good, but thanks for clarifying 🙂

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AlexZhgulev 

    Did you run this test on a wireless connection? You've got packet loss with the connection to your router. If so, you need to be on a wired connection so that you're using the same connection you play on. THat will give us accurate results.

  • AlexZhgulev's avatar
    AlexZhgulev
    5 years ago

    No no, i don't use router and WiFi connection, package lost is on wired connection, so at first i have told my internet support about it. Hope they will do smth tomorrow! Thx for help!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AlexZhgulev 

    You're very welcome. Good luck and please let us know if you need help with anything else.

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