Stuck in game setup (Choose sides)
For at least a week, I have been unable to play offline against the computer. Every time I try to play my challenges, I get stuck on the game setup screen(The choose side screen where i usually have my HUT on the left and the opposing team on the right or vice-versa). Its a gray screen with my gamertag in the middle but I cant move it and the teams won't appear. I cant even press B to go back since it is just unavailable. I have to reboot the whole game via the Xbox menu.
I tried hard rebooting my Xbox one, the game, unplug the xbox completely, reboot my network, go in online mode then back to offline, nothing fixes it, I'm out of new ideas...
My GamerTag is: 🤭GabrielOo
Now I was trying to get some daily collectibles for this month's reward players. Is there any way you can compensate for the fact that I have been unable to play the daily challenges (Or play at all lol...)
Thank you
Hey @Huzzard,
In the other thread, when you said you had a loading screen issue, I was under the impression that it was a different issue than the Game Setup screen issue.
Here is a temporary solution for this issue:
- Go to any online HUT mode.
- Advance to the Game Setup screen where you search for an opponent.
- Go back to an offline HUT mode, wait 3 seconds, and enter.
- This should fix the problem.
Regarding compensation, you will need to contact EA Help, as I cannot help with that. You can submit a ticket here: https://help.ea.com/
