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28 Replies
@STEPDADDY082 This sucks so much i hate how ea doesnt even try.
- NHL_Live_Support7 years ago
NHL Team
Please start recording the video earlier, so I can see where you are in the game and what action happened previously.
It's right after to press X on the PS4 controller to launch the game from title screen
- NHL_Live_Support7 years ago
NHL Team
In order for us to properly troubleshoot this, we need to see the issue occur from the very start. I'm sorry for the inconvenience, but please send another video of the issue happening with the start of the video at the title screen (before the issue starts to occur).
Okay I will
- NHL_Live_Support7 years ago
NHL Team
Thank you. We will start the investigation ASAP and reply to this thread as soon as we can.
Okay thank you so much
- NHL_Live_Support7 years ago
NHL Team
@televisedship5 & @STEPDADDY082,
Can you please respond to the following questions?
What console did you experience this on?
What is your PSN ID/Gamertag?
What date and time did this issue last occur for you?
What timezone are you in?
Is this occurring 100% of the time, or are you able to connect to the EA server some of the time?
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