Unable to Connect to EA Servers

@EA_Aljo do you know of a contact number i can call. Ive gone through the online chatbox * 5 or 6 times now and its disconnected me a bunch of times. I just need someone to help me. Youve given me more tips then those ea chatboxes have

@KeaganM66 

Are you always disconnecting every 25 minutes? Like clockwork? Do you reconnect or do you have to restart your internet to get back online? Have you tried updating your router's firmware? Also, do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

@EA_Aljo i already updated my firmware and ran uotrace everything was okay it is attached. If you wanna hear some crazy [profanity removed] last night i was playing and for some reason i was like what if its just my account. So i used my buddy(i game share with) and i didnt get disconnected. So i try using my own xbox live and making my home xbox mine again and NHL works fine. Its like it would check my xbox live credentials mid game and disconnect cuz i didnt have it personally or something 

Edited for profanity - CM

@KeaganM66 

Your UO Trace is showing some pretty high worst pings. That can cause you to lag and disconnect. Did you run this test on a wireless connection? You should be running it on a wired connection since that is what you play on.

You should be able to gameshare just fine. That's really interesting. I'm not aware of any issues that would cause this to happen due to gamesharing, but it seems like that's involved. I know there are many people that gameshare though so I would think we'd hear about this more if that were the case. Can you leave your Xbox as the home one or do you need to go back to gamesharing?

@EA_Aljo My pings are fine on the xbox. i also talked to some people with the same problem and it fixed theirs too. I think it might be an issue in the server possibly? I would like to not have to keep this as my home xbox i have game shared for like 4 years. Im going to try to switch it back and see if it reverts or not.

@KeaganM66 

Can you run that test again and run it wired this time? It's pretty important.

We're not aware of any sever issues that would cause people gamesharing to have this problem. I personally know people that gameshare and don't experience this. So, it's possible this is a coincidence, but it might be a unique issue also. Regardless, your UO Trace is showing results that would cause you to disconnect so it would be good to get another test, but on your wired connection.

@EA_Aljo i usually play on wireless. but since i was having issues so i switched to wired it made no difference. Since i switched hm xbox ive been playing for 3 hrs with no disconnect 

@KeaganM66 

Disconnects and lag are to be expected on wireless connections. Looking at your UO Trace, I can see why this is happening. Can you run the test on a wired connection so I can see if there's a difference?

@EA_Aljo there. Its much better but i had it wired and it didnt help anything

@KeaganM66 

Can you run the test again and follow all the instructions. You sent only 3 packets. I also need to see the full test. Thanks!