Unable to Play online due to incorrect EA Account linked to my psn id

Hi there, @frustratedbyea.

This is a really tough situation. I get your frustration with it for sure! The only thing you can do is submit the account recovery web form and add as much accurate information as possible. It needs to match what you have on the account so we're sure it's being recovered by the actual owner. You can find the account recovery process here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. Thanks!

Well I have tried that route 3 times over. I have moved. My IP address is different along with everything else that changes in the period of 5 years. Not to mention the fact that the email address linked to my psn is a @easports.com email, which I have never had an email account there. 

As I said, i have exhausted those options. I dont understand why I cannot just create a new ea account.

Is my only recourse to return the game? And accept that I will never be able to play an ea title?

@frustratedbyea 

You're welcome to create a new EA account, but you wouldn't be able to move your gamertag or PSN ID to it. That's the problem. Also, when that happens, it wipes out everything associated with every EA game. All your progress, Ultimate Teams, Battlefield soldiers, etc. It's highly damaging. So, the only thing you can do besides completely start over with a new EA account and gamertag or PSN ID is to go through the account recovery process. It's understandable you wouldn't have the same IP, but the idea is that the account owner will be able to recall the information they used to create the account. It's not solely dependent on knowing the IP address. There are details we ask for as well.

There are other questions on the form, none of which are able to verify my account. I implore you to please stop being obtuse and kindly assist me with my issue and provide the best course of action.

As far as my ea account details, I havenr played any of those games. The account would have been inactive for the last 5 years. None of those... things you mention, ultimate team, battlefield stuff...do not apply to me. Not that I would consider any of tjayessential information anyways. I do not care if my wins loss record from 2015 are carried over. I only want to play the game with all the features I paid for. I apologize for speaking this  way but it sounds like I am at an impasse.

Just so I am crystal clear on what is happening. I will not be able, nor will I ever be able to play ea titles online because of an incorrect email address linked to my playstation Id? I just want to be sure i have exhausted all options before returning the game and moving on.

The responses you have provided are identical to the other posts facing this issue. All of which the user was not able to play the game. I will leave this thread open in case any body else in the future runs into this problem.

Tldr::If you do not have access to the email account that is linked to your ea account, no matter how long it has been idle, you will be required to jump through several hoops to recover it, with no guaranteed success. After submitting the web form, as all of them help techs suffer, and receiving a reply that they cannot verify. Your best bet is to return the game. You are not going to be able to play it. EA you have lived up to your reputation again. I will avoid EA titles in the future as aparently their online features will remain inaccessible to me. Because of an account opened half a decade ago.

Thank you for taking the time to reply.

@frustratedbyea 

You can still play the game. You just need to do it on a different account. Unless you purchased the game digitally then that wouldn't be so easy. You'd have to either see if a refund is available or purchase the game again. Since you don't care about the old account, I think creating a new one is the best option.

The Game was purchased digitally. The @easports.com email address was automatically linked. I never had an option to even change the account linked to my playstation. 

Suggesting the best option is to pay for another playstation online account [20 dollars] a month, in order to play the nhl 20 online is very disingenuous.

According to you, I either lose access to my game catalog from the last 10 years by creating a new account. Or return the game. This is outrageously dismissive. I only want to use the product I bought.

@frustratedbyea 

I totally get the frustration from this, but without verifying you own the account, there really isn't anything we can do. We can't just give access to accounts to people if they can't prove they own them. Someone would have had to access your account in order to change the email. That means either you didn't have 2 factor authentication enabled or they had access to your email so they could pass account ownership verification. We do all we can to recover accounts for people, but we have to be as sure as possible it's going to the original owner. If they can't prove they owned that account, we can't give them access. 

Man, I'm very sorry. I'd be pretty crushed if this happened to me as well. I wish I had a better solution for you, but your only option to keep using this account is to go through the account recovery process.

Finally, some information.

I dont think 2 factor authentication existed prior to 2016. Can you tell me when your company implemented this feature.

I believe you are misunderstanding my post. I am not implying somebody hacked my account and changed the email. I'm saying the email address is invalid. The email address [edit: email address removed] was never created. I would have to work for ea to have that domain name and I can assure you I do not.

There is no way this email is or ever was verified. I have tried to have one of the...9 techs I have spoken to via chat, and phone and tickets to tell me if the account email was verified. They have ignored these requests. Is there a way for me to see how this email was linked to my account. I dont even think an ea accounts was required in nhl 16.

@frustratedbyea 

Normally, what has happened is the account was hijacked and the email on it was changed. Unfortunately, we can't change this until you verify you own the account. I'm very sorry. I wish there were more that could be done, but you'll have to go through the account recovery process. The best I can recommend is what you've already done. That is to try to recall as much accurate information about the account that you can and submit the form again.

As far as when TFA was added, I don't have an exact date on that. It's been a few years at least. Possibly, your account was created before that was available, but I think we had it in 2016. We really can't give you any information about the account without verifying ownership.

Well nhl 16 came out in 2015. So that would be the year not 2016. I am very positive this account was never verified, what happens to accounts that never are verified?

I played Alex legends last year, and didnt have this issue. Also played battlefront 2 recently. Would this be the same ea account that is trying to log into my nhl 20 game?