Product: NHL 21Platform:PlayStation 5How often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? Have an unsuccessful auction maybe. What happens when the bug occurs? The cards didn’t sell in auction and were sent to my inbox. I tried to send them back to my collection and it says “this item cannot be added to the set”What do you expect to see? The cards going back to my collection Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here HUTWhat time did you see the bug? (HH:MM AM/PM) 10:30pmWhat is your time zone? EST (IET) - GMT - 5:30What is your gamertag/PSN ID? Nathanandrew PS4 Crash Reporting: Please copy the text you put in the crash report here.EASHL issues? Please insert your Club Region.What is your game language? English

Okay I just did that and was left with just a blank lineup and it still didn’t work. 🙁 I know this sounds like a minor issue but it’s driving me nuts!

Unsold auction cards won’t send back to collection

12 Replies

EA_Blueberry
Community Admin
5 years ago
@nafenecki

How many items do you have? Any way you can clear up some of your existing items to see if you can make room for items from the inbox?
nafenecki
5 years ago
The only items I have in my collection that are not already placed into a set are the cards I have assigned to my active lineup.
EA_Blueberry
Community Admin
5 years ago
@nafenecki

Hmm..okay. Have you tried power cycling the PS5 to see if that clears up the error?
nafenecki
5 years ago
I did multiple times and also loaded it onto my ps4 to try it there and same problem on that machine as well, so I don’t believe it is a PlayStation problem.
EA_Blueberry
Community Admin
5 years ago
@nafenecki

Strange. What items are they?
nafenecki
5 years ago
Just two icon players. I tried to quick sell em just to see what happens and it said cannot sell an active team item. Even though they are not assigned to anything
nafenecki
5 years ago
It’s quite infuriating because I can’t send all to collection now when other items are in the inbox I have to manually do each one because of the two icon players that are stuck in there.
nafenecki
5 years ago
If there is some magic way to get someone at EA to get into my account to remove these from my inbox so that I can use them and not see them there stuck it would do so much for my mental health. The struggle is real for my OCD right now. Come on, let’s go!
EA_Blueberry
Community Admin
5 years ago
@nafenecki

Can you try creating a new HUT lineup and then try accessing those icons from the inbox?
nafenecki
5 years ago
That let me remove one of the two cards but the other one is still stuck there now. I’ve tried repeatedly creating new lineups to remove this last card too and so far nothing is working on it.