Forum Discussion
Here is an ticket number from when the form was filled out and apparently i had the wrong DOB put in ... 57530652 if they're asking me to verify the DOB on this rogue account then i wouldn't know it...so they might have been confused on what was going on here please HELP!
- EA_Aljo6 years ago
Community Manager
Hello, @dro8136.
They weren't necessarily saying your DOB is wrong. They were giving you tips on adding accurate information. What you'll need to do is submit the web form again with new information. Make this as accurate as possible with what is on the account or we won't be able to verify ownership and give you access.
- hellrazor1hundy6 years agoNot applicable
new ticket number 59048769 i'm on the account it's supposed to be attached to . Thanks. Will wait .
- hellrazor1hundy6 years agoNot applicable
Says my account was resolved but i didn't get any emails stating anything can someone have a look at the details?
Ticket ##59048769
Thanks
- hellrazor1hundy6 years agoNot applicable@EA_Aljo please take a look at #59048769
- EA_Aljo6 years ago
Community Manager
Hi there, @hellrazor1hundy.
It looks like all you need to do is update your password. That can be done here: https://signin.ea.com/p/web/resetPassword.