Forum Discussion

Shareliara's avatar
Shareliara
3 years ago
Solved

After origin update my game covers are blank and I can´t inteact with my games !

Origin just downloaded a new update of the client and since then my games are gone. That means they're still there (sort of) but the covers are blank and I can't interact with the games. Someone fr...
technical issues
  • Ladynyx23's avatar
    Ladynyx23
    3 years ago

    I just reloaded the page in the orgin tab at the top of the ap and it worked.

radasyakolova's avatar
radasyakolova
3 years ago

Hello again! 

After deleting the Cache folder for a third time nothing is changing. My game library is still empty. Reloading the page also not helping. I am begging you to find a solution for this huge issue! 

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @radasyakolova,

Are you still experiencing this issue?
If so, are you sure that you've signed in with the correct account?
  • radasyakolova's avatar
    radasyakolova
    3 years ago

    Hello!

    Yes I am still experiencing this issue. The account is correct. I’ve tried to find the emails regarding the purchase of the game (TS4) plus the expansion packs so I can try redeem the codes but came out all my emails from EA/Origin are missing. I have no idea what happened. I checked in my Order history but it says i have never bought the game and the packs as well. 
    No clue what is happening and i am starting to lose hope. 
     
    Thank you in advance!

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @radasyakolova,

    In that case, I am positive that you're actually using the incorrect EA account.

    The best thing you can do is to reach out to the Live Support team. They can be reached via https://help.ea.com/contact-us.

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