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ohmortyitsjordy's avatar
ohmortyitsjordy
3 years ago
Solved

All my expansion packs are gone due to the switch to EA App

I am incredibly frustrated, I attempt to go on origin to play the sims 4 and it tells me the app no longer works, fine whatever I go to download origin again on my PC and it says I have to download E...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hello @ohmortyitsjordy,

    If you're not seeing any transaction details for your games in your order history and your expansions aren't showing in your game library, then you're most likely logging into the incorrect EA account. You'd need to login to the account that your games were all originally purchased on, and you'll see everything in your game library available to download and play again.

    If you need help locating that original account, that's something the live support team can help you with- here on AHQ, we don't have access to those specific account details. You can contact live support for more help on that through the site here, or you can get in touch through Twitter or Facebook. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @ohmortyitsjordy,

If you're not seeing any transaction details for your games in your order history and your expansions aren't showing in your game library, then you're most likely logging into the incorrect EA account. You'd need to login to the account that your games were all originally purchased on, and you'll see everything in your game library available to download and play again.

If you need help locating that original account, that's something the live support team can help you with- here on AHQ, we don't have access to those specific account details. You can contact live support for more help on that through the site here, or you can get in touch through Twitter or Facebook. 

  • jbur1988's avatar
    jbur1988
    3 years ago

    Why are yall still giving these cookie-cutter * answers?? Give us our damn expansion packs back. It's just that simple.

    • mcy_yvety's avatar
      mcy_yvety
      3 years ago

      I have this problem too but with the Sims 3 expantion packs. No time indication and all expantion packs GONE. A request to get a new code got my a copy-paste message of an earlier message: We can't.

  • Zumi_Dei's avatar
    Zumi_Dei
    Rising Newcomer
    3 months ago

    Yeah but no I had SEVERAL expansion packs and now its saying the app doesnt support them and has deleted them from my computer, but they are listed as able ot be bought UM HELLO???? I already bought them, this isn't a different account this is the SAME account. Either give me all my packs back or give me my money back!

  • Megancmx's avatar
    Megancmx
    Newcomer
    3 months ago

    Mine have all transferred from the Sims 3 game to Sims 4. I never got the University pack for Sims 4, only 3 but it's moved and Seasons has gone. 

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