Forum Discussion

seiseidoudou's avatar
seiseidoudou
4 years ago
Solved

Can I safely re-link my Steam account without losing progress?

I recently had my account compromised (the hacker contacted support and managed to convince them to change my e-mail...) and used for cheating in Apex- thankfully, after much struggle with the EA Sup...
discussion
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @seiseidoudou, 

    For clarification when you unlink a platform account from an EA account you lose access to:

    • games and game progress
    • DLC, expansions, and anything extra you have for your game
    • memberships and subscriptions
    • in-game purchases.

    The exception to this is, if you own the game through a 3rd party platform or on disc you keep the game through them, so the game shouldn't disappear from your library. The way to attempt to recover these items is to link the platform back to the exact same EA account. 

    If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

    Once you linked them back, if you are missing items (including if this was due to someone else having access to your account), you would need to speak to our advisor to look into this to see what they may be able to assist with recovering.

seiseidoudou's avatar
seiseidoudou
4 years ago

Thank you for the more in-depth reply. Unfortunately, since there's no guarantee I won't lose hard-earned or paid-for items, I can't consciously risk losing it all, so I'll be forced to stay with Origin and avoid purchases moving forward. EA should consider revisiting this system in the future, there should be no "maybes" when dealing with progression loss in these situations, especially when the situation is the result of something completely out of my control. 

BruceweedTV's avatar
BruceweedTV
3 years ago
@seiseidoudou I have the same problem & till today I dont know if I can relink my EA to my Steam (that was linked to EA) without loosing my progress bought through Origin.
  • NotPobzy's avatar
    NotPobzy
    3 years ago

    I’ve been dealing with the same stuff, they tell you that you lose progress but I had a friend that was able to solve the problem that we all are having and he didn’t lose any progress they just tell you do to scare you to not do it. Literally EA is one of the biggest scams of the century I’ve been trying to get my steam account linked to my EA account but still haven’t had no luck I’ve been told they can do something about it but then when they talk to they’re “team” they can’t do anything about it anyone and I have to make a brand new account. So I hope this changed your guys mind to to keep trying still and till they give us an opportunity to link a new steam account to an existing EA account.

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,552 PostsLatest Activity: 3 months ago