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StireX1744's avatar
StireX1744
7 years ago
Solved

cannot log in to origin

Hey, Recently an error occurred when I tried to log in my origin account, The error pooped up was "Sign in failure" as its title and the body lines were "Sign in is currently unavailable. Please try ...
technical issues
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    @LordUmbra You could be having an issue with the connection, as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    A lot of the time when this issue occurs it's a simple enough fix so if the above steps do not help then the next thing to try is clearing your Origin Cache.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origin

     Try both and if nothing works get back to me and we will take if from there.

    Darko 

Jasminejasyhrii's avatar
Jasminejasyhrii
7 years ago

i tried to login in but it said "sign in fail". I tried making another accout but still did not work

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @Jasminejasyhrii @StireX1744 Hey, the error message you are seeing points to an issue with your account and as we cannot discuss your account here on AHQ you will need to speak with one of our support advisers who will be able to advise you further. 

    You can contact our live support at https://help.ea.com/help/faq/using-ea-help

    Darko

    • LordUmbra's avatar
      LordUmbra
      7 years ago

      i also can't log into my account, i'm not exactly sure why, no error message or anything just goes straight to online, i was playing sims 4 and tropico 5 with no problems till this started 2-3 days ago. i'm just going to buy tropico 5 off of steam since i can't seem to use origin at all for some reason, never had a problem like this before.

      i went into my firewall to create an exception in case that was the cause, which doesn't make sense because nothing has changed on my network.

      i tried logging into the website and all i get is you can't sign in at this time.

      so i'm at a loss, i heard some accounts was getting banned when i tried to find info on reddit, getting banned for trying to buy thing? maybe i got caught up in that for downloading a vault game from my monthly access? if i'm banned, my credit card will not be billed anymore right?

      edit: shocked that i can log into my origin account here.. i tried to use the origin app thinking maybe this was fixed and no, no it's not still can't log in =/

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        7 years ago

        @LordUmbra You could be having an issue with the connection, as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

        A lot of the time when this issue occurs it's a simple enough fix so if the above steps do not help then the next thing to try is clearing your Origin Cache.

        You can clear the Origin Cache by following the steps below:

        1. Completely log out and close down Origin
        2. Hold down the Windows key and R
        3. Type in "%ProgramData%" (without quotes) and click OK
        4. Now open the Origin folder.
        5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
        6. Hold down the Windows key and R
        7. Type in "%AppData%" (without quotes) and click OK
        8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
        9. Click on the word "AppData" at the top of your window
        10. Open the Local folder here
        11. Delete the Origin folder listed here
        12. Restart your PC and log back into Origin

         Try both and if nothing works get back to me and we will take if from there.

        Darko 

    • madapple2011's avatar
      madapple2011
      5 years ago

      hi ive never had the option for a call back nor live support - ive not been able to play my games for a month and noone is coming back to me and ive raised 6 cases with them - 

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