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Anonymous's avatar
Anonymous
9 years ago
Solved

Cannot purchase anything on Origin - Whoops! An error occured (Really want BF1!)

Whoops! An error occurred. Please try again later. [ref. #Error: httpRequest ERROR: https://gateway.ea.com/proxy/commerce/carts2/store-cart-purchase/offerEntries?storeId=origin-store¤cyCode=GBP&nee...
technical issues
  • Anonymous's avatar
    Anonymous
    9 years ago

    No i did not manage to resolve the issue, however:

    It turned out that 3 of my real life friends were all having the exact same issue, we all live on the Isle of Man and are around 10 miles apart... a coincidence? Well to test my theory i asked my girlfriend to log into my account as she is currently in the UK and guess what.... IT WORKED FINE, no errors and managed to purchase the game for us all.

    So i personally believe its an IP error and have a case still open with the customer support as this needs fixing long term, but at least i'm able to play for now.

Anonymous's avatar
Anonymous
9 years ago

Thank you for the quick response!

Maybe i should of made my post more clear, when i click the "Pre-order" or "Join Origin Access" the error pops up on my screen.

I cannot even get to the basket, or the payment information as the pop up comes up with the above error, and when i close it i am left of the same screen of "Pre-order now"

I am stuck on the store advertisement screen and cannot progress any further

-Edit: I have attached a picture of what screen im stuck on, it goes round in circles

(I have tried Chrome / Internet Explorer and the Origin Application, all with the same error)

Indys2nd's avatar
Indys2nd
Hero (Retired)
9 years ago
@11luke1 wrote:

Thank you for the quick response!

Maybe i should of made my post more clear, when i click the "Pre-order" or "Join Origin Access" the error pops up on my screen.

I cannot even get to the basket, or the payment information as the pop up comes up with the above error, and when i close it i am left of the same screen of "Pre-order now"

I am stuck on the store advertisement screen and cannot progress any further

Have you went to origin.com and it should sign you in? click on Your name in the lower left corner under your profile picture. Then you will get a list. Click EA Account and Billing and add the card. It should open a new tab in your browser. Try Chrome or Opera as a browser.

Edit: Are you using a VPN?

  • Anonymous's avatar
    Anonymous
    9 years ago

    I have followed the steps you suggested and added a primary billing information to my account, which was blank at the time. I have then restarted the application and both Chrome / Internet explorer and the same issue is is still happening ☹️

    Thank you for the help so far

    • Indys2nd's avatar
      Indys2nd
      Hero (Retired)
      9 years ago

      Add Origin to your virus protector and exceptions list (doubt that's it but worth a try.) Then if you can't buy it, contact a game advisor to see if one of them can help you out. 

      • Anonymous's avatar
        Anonymous
        9 years ago

        I have just tried adding them to Avast which i use, and then disabling avast completely with no success, how would i contact a game adviser?

        Thank you for your help

  • iExoriusCarryi's avatar
    iExoriusCarryi
    6 years ago

    iam really very disappointed with origin and EA as a group.....

    these organisations are big yet they cant make the client run efficiently...

    im really sad with whats happening...

    i wasted hours of my life trying to fix a single issue on origin that wont let me put apex in the library and it says this "Whoops!
    An error occurred. Please try again later. [ref. #user-ip-to-storefront-exception]"

    like what the hell is this????

    please origin do something???

    you cant really have this issue for 4 damn years without fixing

    you have big games like fifa, apex, sims battlefield 

    and people paid for those or paid in those games for cosmetics whatsoever...

    you cant really tell them to wait a week until you guys fix this...

    we deserve a bit better...

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