CAN'T CREATE A NEW CASE!
After getting no response from EA regarding an account recovery, i have deciced to send and extra email, but got a response saying said email that you guys contacted me from(the one we have been exchanging emails from is no longer available, therefore i closed the case, wanting to create a new one instead.
When i try to create a new case(Any possible one, this is the message that appears:
Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game!
To speed up that process, we need to talk to you on the phone.
(No phone contacts available either)
or
No available channels, sorry.
Why is this happening? Is this because of the Coronavirus situation?
Hey @HDinis09 if you are trying to recover an account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
If you wish to speak with a live support adviser then you can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
