can't open cases
It all started when my friend invited me trying “it takes two”, I downloaded “friend pass”in steam, and origin, then logged in my account, so far so good. Just before I started to play. I found ...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @lzxzyf if you have a ban on your account then you will need to speak to our Terms of Service team
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
Thank you very much for your reply.
But I have done what you said about seven times. Still don't work.
My problem is I can't open a case.
After I clicked the select option, It says I have created a case.
But when I clicked My cases, "you currently have no cases with us".
This is where my problem is.
Please If you can check the backend, and find out what happend.
Thank you very much!
- EA_Darko
Hey @lzxzyf I tested it there and was able to make a case, can you try on a different browser to see if you have the same issue?
DarkoYes, I changed brower from chrome to edge.
and I did all that what you said.
this pic is what I get:
but, still, in "my cases", I can't find out the case I just created.
Still: "
"You currently do not have any cases with us."
(I copied that from the web page)
Thank you very much for your quick reply.
