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Hey @JJB1985,
There wouldn't be a separate option to sign in when launching a console game, because your console and EA Accounts would be linked the first time you launched an EA title from that particular console account.
If you ever need to make any changes to that information, that can only be done while logged in. Unfortunately if any of your login information expires, that can cause issues similar to this one when you're later trying to access the account.
We take account security very seriously, which means we won't make any changes to an account unless we can verify we're speaking with the original account owner. This would include unlinking any other platforms attached to the EA Account.
To that end if you've lost access to your email address, the only way forward would be to speak with an advisor and go through the account recovery process again.
While not every single piece of information is required, if you're unable to verify enough of the requested information to verify ownership I'm afraid we won't be able to make any changes to an account.
It's the worst system I've ever seen used from any site in history to randomly stop working 15 years later and then your "advisor" asks me not a normal recovery question but. What was the last email you sent. Are you * joking? To me this is a win/win this forces me to never support any of your products ever again.
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