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JonnieCueball's avatar
JonnieCueball
5 years ago
Solved

Can't play any EA games online because of email no longer existing to verify.

So, I'm stuck. the email linked is gone due to inactivity and MSN doesn't allow recovery, I can't even recover the account because i made the account in 2011 and never logged into it again and I don'...
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @JonnieCueball for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

     

D0ubIeCup's avatar
D0ubIeCup
4 years ago

I call BS on this because I tried calling to have my old inactive email account removed and my new EA added so I can play Apex Legends.  I was told on the phone that there was nothing customer support would do for me.  It almost seems that EA Games doesn't want people playing their games.  I could prove it was my acct based on other info I had provided and they basically said I had to start over with a new PSN acct just to play this game.  Why do you make things so difficult for your customers???  I will never have anything to do with EA again....what a joke of a company.  

JwitAK_00's avatar
JwitAK_00
4 years ago

This company is a joke. I can sign into my PlayStation account and yet that's not enough to unlink it from my ea account. The absolute worse company in terms of customer support, sending people to worthless Q&A help. Can't play it takes two online because my PlayStation account is linked to some 8+-year old email I don't remember, that needs its password reset. If anyone has any way of reporting these thieves here at EA please let me know. They take your money and don't offer a fair service in return. They are robbing people of time and money. If there is any possibility of a refund for the game I LITERALLY CAN"T PLAY, please let me know. Wish you all the luck trying to figure this out as well. Dispicable company.

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