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789321564's avatar
789321564
4 years ago
Solved

Daily EA Password reset email

Can someone tell me why I am being bombarded twice a day, EVERY day, with and email from yourselves titled "Reset your password". I have copied the start of the received emails at the end of this mes...
technical issues
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @789321564 I would recommend reaching out to an advisor so they can take a look into this further. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @789321564 I would recommend reaching out to an advisor so they can take a look into this further. 

789321564's avatar
789321564
4 years ago

Thanks for your answer, please could you advise me how I go about doing that ?  When I click Contact Us , an essential box is on the page that loads asking me to fill in which product or service it is regarding.  It has no recognition of anything I type in regarding an EA account, password, security  or email to even be able to initiate the conversation with them.  I was hoping that maybe they have some tech people trawl the board occasionally to see if there is anything they can help with or see trending issues.

I have no clue how to reach out to them beyond that, which is why I put my question on here.  I'm also curious to find out if anyone else is having this issue at the moment which was another reason why I wrote on here.

Thanks

LJH

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @789321564,

    Usually you select Origin followed by the steps that apply to you. 

    Could you try this link instead? I have already filled in some of the details for you. 

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