Forum Discussion

PH-TianSolo's avatar
PH-TianSolo
5 years ago
Solved

Duplicate orders due to error during Payment Processing

Origin is still processing my first order that eventually had error in processing but has already charged my bank account. This got duplicated because there was an issue during the processing of pay...
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @PH-TianSolo, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Hi @PH-TianSolo 

Im sorry but we have no way of dealing with account issues such as this, only an EA adviser can look into this for you I’m afraid.

Contact options and times may vary but just keep trying and you should get through to an adviser, they should be able to sort this out for you.

You can contact an EA adviser here: https://help.ea.com/en/contact-us/

PH-TianSolo's avatar
PH-TianSolo
5 years ago

Alright, I guess I'll just wait for someone to check my case. Thank you!

  • CarbonCarl's avatar
    CarbonCarl
    Hero (Retired)
    5 years ago
    @PH-TianSolo
    No problem, hopefully this gets fixed up for you asap!
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @PH-TianSolo the initial charge was most likely a pre-authorisation. A pre-authorisation is a temporary hold on money in your account which is generally the balance of an item or service you have ordered. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there to cover the order. If you look back over your invoices from your credit card company you will no doubt see that while a certain amount of money was earmarked it was never actually taken from the account. 

    Darko

    • PH-TianSolo's avatar
      PH-TianSolo
      5 years ago

      Okay, I get it. 

      Also, upon checking my orders today.. it is still being processed. Is there any way to cancel it?

      It was an unintentional purchase because of the transaction issue that happened.

      The case I raised got 'resolved' too but no feedback to whoever was assigned on that case.(see attachment)

      Thanks, @EA_Darko! 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @PH-TianSolo, if it is showing as resolved then it means that an agent would have emailed you in relation to the case. Can you check your email for a response from the team?

        Darko 

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,652 PostsLatest Activity: 5 years ago