EA messed up my account recovery
So as anyone else here on the forums, it seems EA customer service is nearly non-existent. I am trying to recover my EA account to which my main xbox account is linked. I no longer have acces to this...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @rippin5595 you will need to speak with one of our chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
Hi Darko,
Following these intructions it shows me ''Sorry, No Channels are Available.'
However, if I create a new EA account and follow the exact same instructions, i can suddenly chat 🙂 Care to elaborate?
- EA_Darko
In relation to the no channels available @rippin5595 it is most likely the case that you have multiple cases open. I would suggest reopening one of those cases rather than creating a new thread.
For issues with an account, you need to speak with our live support, we are not able to offer support over direct message on AHQ and are unable to assist with any account-based issues on the forums.
Darko
Thanks for the reply,
However I have 0 cases open, and if I want to resume a case, I still get the message that there are no available ways to contact EA. I have to make a new EA account to start a chat again.
Hey @EA_Darko ,
I have done that and EA clearly made the mistake to recover the wrong account. You don;t want to reach out to me privately to get this problem sorted? Or you just want me to publicly shame EA for giving me acces to someones EA account that I managed to recover without providing any verification?
