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savuk2000's avatar
savuk2000
5 years ago
Solved

EA not sending verification emails in 2021

I have been trying for days now to do the following on an existing, valid, working EA account: - add mobile for additional validation - add secondary email - authorise a child account as a parent ...
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

    Darko 

savuk2000's avatar
savuk2000
5 years ago

Also meant to say, I have already check my spam and junk folders and I have no email/browser/network issues. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

Darko 

  • savuk2000's avatar
    savuk2000
    5 years ago

    I thought I said I had already done that. I was online with the guy for an hour. He confirmed all the various account details were in order but was otherwise unable to resolve the issue. 
    there is clearly a problem with process/servers that handle these verification emails and from what I have read here it has always been an issue (or at least a continuously intermittent one). 
    is there any way for EA to “force” these email out to me or to other wise bypass them if they are satisfied I am who I claim to be?

    Also I am playing on PS4 - don’t think I stated that before. 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @savuk2000, we are not able to assist with issues such as this on AHQ.

      Our live support team will be able to advise you further. 

      Darko 

      • coreywarwick's avatar
        coreywarwick
        4 years ago

        EA is such a bad company fix it I've been on a call with your " team " for nearly 5 hours nothing has happened they have changed my email twice fix this it's been going on for too long now 

    • FreelandNelson's avatar
      FreelandNelson
      4 years ago

      Yeah this is really an issue on their part. I'm experiencing the same thing right now on PC and nothing is helping. 

  • bribanker939's avatar
    bribanker939
    4 years ago

    I did this they said there is nothing they can do

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @bribanker939 we are not able to assist with any account related issues on AHQ.

      Darko

      • PetriP_fin's avatar
        PetriP_fin
        4 years ago

        So all is lost? I can't edit my account, I can't chase the password, I can't add phone number or ANYTHING because I can't get the verification email. Thanks alot! And, please, dont't give that answer that you cant help and blahblahblah, yeah, that is obvious now.

        edit:

        nevermind, I got everything suddenly working when I tried once again to add phonenumber to my EA account. And now I got the verification email and was able to add the phone number. Also, got the TSTO verification code and it's working now.

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