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savuk2000's avatar
savuk2000
5 years ago
Solved

EA not sending verification emails in 2021

I have been trying for days now to do the following on an existing, valid, working EA account: - add mobile for additional validation - add secondary email - authorise a child account as a parent ...
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

    Darko 

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hey @JoeHUK,

If you have saved your Backup Codes (you'll see those on your profile where you activated 2fa) then you can use one to log in. 

Didn't save any of the codes and you're still locked out (trust me, I've been there) then it's time to reach out to our support team to get help with the codes. 

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

maccall86ll's avatar
maccall86ll
3 years ago

This can be a very frustrating issue however once you are on the right track it only takes a few minutes to fix. Basically you have to log onto EA's live chat and ask them to add a secondary email address to your account. Some advisors are not able to do this so to ensure you get through to the right person on the live chat fill out your case info as follows..

Origin - PC - manage my account - manage account details.

Then connect to live chat, tell them your issue and ask them to set up a secondary email address on your account. Once this is done you will be able to send the verification code to the new email address. I used @mail.com and received the code instantly. I am now able to add a phone number etc in the origin account and also access the fifa 22 companion app.

  • Wkd-Sounds's avatar
    Wkd-Sounds
    3 years ago

    why is this thing still not working? my childs account need an email verification from my email address (parent) and still can not access it.

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