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BobbyxLobby's avatar
5 years ago
Solved

How long will it take me to unban?

My origin account was hacked, I got back my account by wonderful support of EA advisor, Thank you so much for that. But I am still banned from apex legends because it was hacked before and they also filed a case for me it says its "in progress". I am waiting patiently for it to get unbanned, so how long can I expect? Can someone please help me out to get my unban faster? 

Thank you. 

  • You will need to speak to our Terms of Service team in relation to any ban @BobbyxLobby

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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