How exactly did they respond? I didn't receive any mail and don't have a spam filter. active.
If they replied to my old, currently registered e-mail address, then they will certainly not get an answer, becasue that's not an active e-mail account anymore, as stated in my case.. I cannot access it, I will not receive any mails send there. That's the whole point why I want to update my e-mailaddress and why I cannot change my e-mailaddress myself.. I explicitly asked to contact me on my new e-mailaddress.
I can't see any replies when I look at my cases in EA Help. The only options I have is to end the case or resume it (and reqiuesting again for chat or e-mail support .....)
I do see a status 'In progress' or 'waiting for player'. But it's not at all clear what it is they're waiting for as I see or receive no messages at all.
Only when I am not logged in and request for help I will receive an e-mail that my request has been recieved (so it is possible for EA to e-mail me). When I am logged in and do the same I will not receive such a confirmation by mail).
1. Chat-function via EA Help doesn't work. I do see a chat window with the status 'Wait for chat'. That status never changes. I already spend hours waiting on those. Browser doesn't matter. VPN on/of makes no difference. time of day: no difference.
2. Can't use the call-function as I am not a US or Canadian resident, I live in the Netherlands.
3. I don't receive any responses on my e-mail request
4. I don't see any reactions on My Cases. Only the option to 'End case' or 'Resume' and a status 'in progress' or 'waiting on player' No messages whatsoever, not even the ones I registered myself when opting for e-mail support. Only the subject.
5. Tried Twiitter, for which I had to create a Twitter account first. The answer ffrom EA was that they cannot help me via Twitter. Must contact an advisor via EA Help. Go back to start ....
6. Not going to try facebook. I consider the whole idea of having to rely on non privacy friendly third parties for getting customer support from EA ridiculous. And most likely I will get the same answer as via Twitter.
The whole support systems seems broke, like I am totally blocked or something, Never experienced this with any other customer services from other companies.
I can't create a new account either. I can fill in all details, do the captcha-check, only for EA's website to respond that it's currently not possible to create an account due to techinical issues and I should try again later. I did try again later, a couple of times on several days. I even got a captcha once I had to answer 30 (!) times before EA tells me it's not possible to create a new account. I know I'm not the only one experiencing this issue. I read in some forums that it's probably due to the e-mailprovider I use (I use Mailfence, others experiencing the same bs with Proton). If this is true, EA should really rethink it's customer approach ..... a gmail-address was not accepted either by the way. Tried it on my PC as well as on my tablet.
EA seems really insistent on NOTkeeping me as a customer. Most customer services I know are trying to do just the opposite.
I am fairly certain I'm not doing any weird things /having any abnormal configuations to cause all this. I only experience this behavior with EA..
If you have access to an EA Advisor, you could probably help me by showing this thread tto them and asking them to contact me on my Mailfence e-mailaddress (they can look it up in my cases),. I really see no other way to get into contact.
