Forum Discussion

Dokken501's avatar
5 years ago
Solved

How to change EA account email without access to old email address

I downloaded Star Wars Battlefront 2 on PS4 earlier today and I couldn't play it because it kept saying my account was invalid. I looked on other websites and it said the only way to fix this problem was to update my password but the email account I originally used to create my EA account doesn't exist anymore, and I don't know the password anyway. I created a new account with my new email but I don't know how to link my new EA account with my PSN account.

  • Hey @Dokken501 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

     

    Darko

43 Replies

Replies have been turned off for this discussion
  • This is ridiculous. My Xbox account is linked to my old school email account... that expired in 2016. For 5 years my Xbox has been linked to an ea account I can no longer access properly.

    I can sign in, through Xbox, but anytime I try to go into account settings it sends a security code to my dead email. I try to change the email linked to it, I need a security code, from a dead email. It's absolutely insane that there's no way for me to change this.

    I've made about 5 cases over the past years and every single time I'm told the same thing, that my details are incorrect so they can't do anything. Except I've given them literally everything they ask for. My purchase history, date of birth, games I've played, IP address. Yet nothing changes. Is there really not a single ****ing thing I can do except make an entirely new Xbox account just to play EA games? I've been using the same GT for well over 10 years, that's NOT going to happen.

    To call this simply frustrating would be the understatement of the century.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all, I'm going to go ahead and lock this thread as it's going around in circles and some of the recent comments are impolite and unconstructive.

    For issues with accounts and updating information you will need to speak with our live support team using the steps I shared in my first reply. If our team is unable to assist then I'm sorry to say but there is nothing that we can do to change this on AHQ.

    Darko

  • destruix14's avatar
    destruix14
    Rising Newcomer
    2 months ago

    same issue I can't access my old gmail is deleted i cannot reset my gmail EA assistant cant verify it even i gather suffice information about it it sucks im sad 

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,761 PostsLatest Activity: 5 years ago