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Ancheelah's avatar
4 years ago
Solved

I bought Sims 4 Cottage living Now says "buy" instead of downloading.

I bought sims 4 cottage living last month. Now that its the day to download, its saying "buy" instead of download. I have the proof of purchase on my paypal. I have the grden gnome stuff that came with early purchase. So why is it asking me to buy the game again??????????????

  • EA_Cade's avatar
    EA_Cade
    4 years ago

    Hey all, 

    There is a thread on this issue over in the Sims 4 board here with an update from the Sims team. 

    I'm going to go ahead and lock this post now, please use the thread above for updates on this. 

    Thanks!

93 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @dinosaurpanda  You're running the Legacy Edition of Sims 4, and the LE doesn't support any packs released after October 2019, including Cottage Living.

    If your Mac cannot in fact run the standard version of Sims 4 and is stuck with the LE, you can request a refund for Cottage Living from EA customer support.  Even though Sims 4 packs are usually not eligible for refunds, support often makes an exception in this case.

    https://help.ea.com/en/contact-us/

  • shaz272's avatar
    shaz272
    3 years ago

    I've tried that but it just has a  red ! and no option to download

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