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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

I tested it there @Frederica-chan and live chat opened immediately for me.  

If you cannot get it working then I'd recommend sending an email or calling support.

Darko

Frederica-chan's avatar
Frederica-chan
4 years ago

@EA_Darko I've even tried my friend's computer by connecting through teamview, but it didn't work either for me

Can I get a email address which I can contact EA?

Sending the email through EA help webpage is same as creating a chat session. (No response after sending like 30 email requests in this week)

    • surfselen's avatar
      surfselen
      4 years ago
      @EA_Darko Same problem for me. No popup any way I try. You say that the only way to contact live support is through help.ea.com, but the popup does not work!!! I also tried asking for a call back. After 20 min. I never got more than 'do not leave the page we are creating your case'.
      I tried repeatedly to order the sims when it was on sale. It went to Paypal, paypal says it was pending EA processing it. There are two PP attempts, I just want one.
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @surfselen I tested it just there and was able to create a case in seconds.

        Can you try on a different browser to see if you have the same issue?

        Darko

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