Forum Discussion

Abbzzzzs's avatar
Abbzzzzs
7 years ago
Solved

I downloaded the Sims 4, but can't find it

I bought the Sims 4 online, and I can't find it. I am unable to open it and play it. Please help!!!
technical issues
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Sorry to see that you are having issues with your game @Abbzzzzs.


    Did you purchase the game through Origin or another retailer?

    If from Origin then you will need to open the Origin app and from your, My Game Library launch the game.


    If you purchased the game from another retailer or have a code then you need to ensure that you have redeemed it to your Origin account.

    Let me know how you get on.

    Darko

emilyzenk93's avatar
emilyzenk93
6 years ago

Im using a mac.  Please see attached screen shot. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@emilyzenk93  Right-click (or hold down the crtl key and click) on the Origin download, and select Open.  You'll still get a message about Origin not being from the App store, but you should be able to open it anyway.

If that doesn't work, click the Apple icon in the upper left corner of your screen, select System Preferences, then Security & Privacy, then the General tab if it's not already showing.  There should be a notice about Origin having been blocked from opening.  Click the lock icon in the lower left corner of the window, enter your password to allow changes, and then unblock Origin.

By the way, you'll need an admin password to do this, so if you're not the admin on this computer, please ask the person who is.

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