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JohnnyTheBestVI's avatar
4 years ago
Solved

I forgot my password, and no longer have access to the email for that account

Hello, I've been playing apex on my origin account since 2019 and have so much progress, I've switched to pc recently and understand cross-progression isn't here yet but I'm trying to login with my ea account and the password isn't working, turns out that I don't have access to my account email to reset the password, all I know is my username, I tried adding secondary email but that needs the email that I don't have anymore, I tried making EA call me, but it's not supported in my country (Egypt) and I tried to open the live chat, and I don't even have a button giving that option, the webpage says we are working on live chat right now, I waited for over 5 hours. This is unacceptable, I've done everything and EA aren't helping, they never thought that this would happen, and no way will I let go of that account, I spent a lot on it, I can't even contact ea!! absolutely unacceptable!!

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @JohnnyTheBestVI for issues such as this you will need to speak with one of our support advisers who will be able to advise you further. 

     

    For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

     

    Darko

  • @JohnnyTheBestVI, as a heads up when you hopefully do get in contact with EA support you're going to need some crazy verification information for them to confirm you're the account owner. Hopefully you keep good records.

    - The exact IP address where you previously played

    - One purchase made on the account and the specific year and month it was made

    - The last 4 digits of the credit card used

    - Address associated with the account

    - Birth date associated with the account

    I am having a similar issue, however I'm not able to dig up an IP address from 10 years ago. Still looking. I hope you and I both are able to play Apex again one day!

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