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Paakkaa's avatar
Paakkaa
6 years ago
Solved

I got banned for cheating and i did not even cheat ???

I got banned in Apex legends for cheating without even cheating. I contacted EA for help and noone responded Hello. I am contacting you because i can't play Apex legends due to my recent ban. I was ...
technical issues
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @Paakkaa. 

    Account bans are not something we can investigate here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned. 

    If you've already contacted the Terms of Service team that's all you would need to do for now. They will follow up with you via email as soon as they can. Unfortunately we don't have a way to see how long that might take. It can vary depending on how many cases they're working through. Keep an eye out on your email, and they'll get back to you as soon as possible. 

    /Kent

Paakkaa's avatar
Paakkaa
6 years ago

Listen here, i sent an email two weeks ago, and another one after that and another one after that, i sent a new one just now. I did not cheat and i want my account back. And if you do not prove i did or you do not return my account EA, i will make sure apex legends player base gets smaller, i will do whatever i can to do that. I will post this mistake of yours on reddit, on all of the forums. Also i have contact of one of the more famous apex streamers, i will tell him to discuss this topic in front of thousands of people so others can see how you treat your players. This has really crossed the line. I dont want to even play the game anymore, i dont want to increase play time of a game which was made the people that do not give the damn about players. And let me tell you, you are what you are cause of the players, 90% of your success is because of the players.

Paakkaa's avatar
Paakkaa
6 years ago

I will not play one more game that has EA in it. You guys are really disgusting. Here is an email response i got from your tos team.

     
     
  
 Hello,

We've noticed some unusual activity on your EA account.

To help keep your account safe, we've locked it down until we can be sure you're the only person with access to it. During this period you will not be able to log in to your EA account or the online portions of our games.

What this means

Get in touch with us so we can help secure your account and check that no unauthorised changes have been made. Go to https://help.ea.com/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=hacked-account and schedule a phone call or chat with one of our advisors.

Better security starts with you. Follow our tips to set up your account securely, including turning on Login Verification: https://help.ea.com/help/account/how-to-maintain-account-security/

Remember, never share your EA Account login details with anyone.

Thank you,
EA Terms of Service
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Paakkaa that email that you posted means that the TOS team have overturned the ban on your account and once you make contact with our live support to verify that you are the account holder you will be able to access it.


    Darko

    • Paakkaa's avatar
      Paakkaa
      6 years ago

      Instructions are unclear on how to link my account which you said i should do. Also i will wait until tomorrow because you have changed your working hours

      • Paakkaa's avatar
        Paakkaa
        6 years ago

        Also the link in email in which i should contact someone is broken, website does not work

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