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EA_Lanna
Community Manager
5 years agoHi @kiwiqprfan,
Could you connect with the support team on this. Keep a copy of the serial code redeemed and share it with the support advisor. From there the advisor can take a look into things. You can send in a Help Ticket to support from https://help.ea.com/contact-us/
Thanks,
EA_Lanna
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