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JuliusTB's avatar
JuliusTB
5 years ago
Solved

Is my support ticket open?

I created a support ticket a little over two weeks ago about my ban, was just wondering if it didn't go through correctly, or if the support team is just very busy.  
discussion
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @JuliusTB, our team aims to respond within 14 working days but it can take longer during busy periods.


    If you have a case open then the best thing to do is to keep an eye on your email for a response from the team.

    Darko

JuliusTB's avatar
JuliusTB
5 years ago

My case says, "In Progress" but it's been over two weeks.  Just wanted to know if they haven't seen it yet or if I didn't submit it correctly. 

chinsrus101's avatar
chinsrus101
Hero+
5 years ago

@JuliusTB Your case is definitely in the right place but to be certain you can always get in touch with an Advisor via Live Chat.

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