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rebaeecca's avatar
rebaeecca
2 years ago
Solved

[Issue Resolved] - Sims 4 Cannot Install Update

hello fellow ea'ers i am the (not so) proud owner of a macbook and thus i am forced to still use origin. with this new update however, i have run into quite a problem. i cannot update sims 4.  ...
technical issues
Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago

For me too. It stops and starts with horrible download speeds then just stops with no pause or resume button. Sometimes I get an error message too.

I’m in the UK. I’ve tried:

- 2x different Macs (Intel and silicon), both running Ventura

- disabling all ad-blocking

- hotspotting off my phone

- home ISP

- running Origin reset tool

Nothing is working. Before disabling my pi-hole this domain was popping up when the connection would temporarily activate:

ssl-lvlt.cdn.ea.com

it wasn’t blocked.

Console is showing this over and over again:

Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: Starting ES V.10.5.124.53512 - Looking up Client bundle....
Jul 18 19:54:50 BBF-iMac syslogd[135]: ASL Sender Statistics
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: Found client bundle at: /Applications/Origin.app/Contents/MacOS/OriginESImpl.dylib
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: Checking requirements for library '/Applications/Origin.app/Contents/MacOS/OriginESImpl.dylib'
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: Library certificate requirements verified
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: ESImpl started...
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: ESImpl starting logging
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: ESImpl extracting socketID
Jul 18 19:54:50 BBF-iMac com.ea.origin.ESHelper[26915]: ESImpl server running...
Jul 18 19:55:10 BBF-iMac com.ea.origin.ESHelper[26915]: ESImpl return value=0
Jul 18 19:55:10 BBF-iMac com.ea.origin.ESHelper[26915]: Stopping ES

Origin Error Report - 179873e0a00a2e26

rebaeecca's avatar
rebaeecca
2 years ago

exactly what happens for me as well! i haven't gotten an error message tho.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey all,

    This issue has been escalated to the team for investigation, I'll provide updates as I get them.

    Thank you!

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