Missing expansion packs sims 4
Hiya, I have not been on my sims 4 game for about a month so when i went to go on it, origin had an update. I did this update and logged in as usual but my Sims 4 Legacy edition had gone (the icon ...
Forum Discussion
Thanks. Your Mac won’t have been running Legacy ever because it supports Metal.
Where did you purchase your Packs from if not through Origin? Did you previously redeem them in Origin?
Hiya,
I bought from from Instant Gaming and have redeemed them all but they no longer are on my account
- @miabarney
And you are logged into the same Origin/EA account you redeemed the codes through?
Wherever your game is installed to, do you have a Sims 4 base game app and a folder called Sims 4 Packs?Hiya,
Origin changed all my expansion packs to my new account about a year and a half ago as i no longer have access to the old account - the email address does not exist.
I have the base game app but no folder.
Thank you!
- @miabarney
If you don’t have a Sims 4 Packs folder the game hasn’t properly installed. In Origin, if the packs you know you purchased are showing in your Origin games library under extras as purchased, you should be able to download them. If they aren’t then you aren’t logged into the correct account or the packs weren’t properly transferred over to your new account. If the latter, you need to contact EA Customer Support as it is an entitlement issue which cannot be solved here on the forums.
Moving this thread to the Origin forum.
