Missing expansion packs sims 4
Hiya, I have not been on my sims 4 game for about a month so when i went to go on it, origin had an update. I did this update and logged in as usual but my Sims 4 Legacy edition had gone (the icon ...
Forum Discussion
Hiya,
Origin changed all my expansion packs to my new account about a year and a half ago as i no longer have access to the old account - the email address does not exist.
I have the base game app but no folder.
Thank you!
@miabarney
If you don’t have a Sims 4 Packs folder the game hasn’t properly installed. In Origin, if the packs you know you purchased are showing in your Origin games library under extras as purchased, you should be able to download them. If they aren’t then you aren’t logged into the correct account or the packs weren’t properly transferred over to your new account. If the latter, you need to contact EA Customer Support as it is an entitlement issue which cannot be solved here on the forums.
Moving this thread to the Origin forum.
If you don’t have a Sims 4 Packs folder the game hasn’t properly installed. In Origin, if the packs you know you purchased are showing in your Origin games library under extras as purchased, you should be able to download them. If they aren’t then you aren’t logged into the correct account or the packs weren’t properly transferred over to your new account. If the latter, you need to contact EA Customer Support as it is an entitlement issue which cannot be solved here on the forums.
Moving this thread to the Origin forum.
Okay, thank you so much - i will contact them 🙂
Hiya,
I've actually found the Sims 4 Packs folder now but they still aren't in my game - do you have any suggestions?
- @miabarney
Can you post a screenshot showing the base game and Sims 4 Packs in Finder.
And a screenshot showing your Origin game library location.
And a screenshot showing one of your packs under the base game in Origin. Hiya,
Is this okay?
- @miabarney
No but it helps. Your Sims 4 Packs folder should be in the same location as the base game app. Yours isn’t. Wherever your base game is, move that Sims 4 Packs folder to the same location.
