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jmtoljanic's avatar
jmtoljanic
4 years ago
Solved

MSVCP140.dll missing?

When I try to install for Sims 4 I get a message that says MSVCP140.dll is missing and to try reinstalling the program. However, there is only one button to download the game and I'm trying to install it on a new PC. What can be done?

technical issues
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @jmtoljanic, 

    Usually we can fix errors like that by installing the Visual C++ Redistributable files from Microsoft. 

    For more information on how to download the files check out the Microsoft Support website. Be sure to download both the x86 and x64 versions of the files. 

    Let me know if you're still getting that same error message afterward. Thanks! 

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @jmtoljanic, 

    Usually we can fix errors like that by installing the Visual C++ Redistributable files from Microsoft. 

    For more information on how to download the files check out the Microsoft Support website. Be sure to download both the x86 and x64 versions of the files. 

    Let me know if you're still getting that same error message afterward. Thanks! 

  • coyokov's avatar
    coyokov
    4 years ago

    error code MSVCP140.dll and then VCRUNTIME140.dll how do i fix this?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @mathew19farley69, 

    That type of error usually means something was corrupted in the install for the Visual C++ Redistributable files. Can you try running the Windows System File Checker to see if it's able to find any issues? You can find more info on how to run it at the Microsoft Support website. 

    Once you've been able to run the System File Checker, try installing the Visual C++ Redistributable files one more time. Let me know if you're still getting the same error. Thanks! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @m7md077, 


    Could you share a DxDiag when you've got the chance? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

    Thanks! 

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