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Drraaffttteerr's avatar
6 years ago
Solved

My account email is changed to @emlpro.com How do i change it?

My EA acc email was changed to @emlpro.com and I just bought FIFA 20 and I've just seen on my email it was changed last year in July 2019 when I used to play FIFA 19. I cannot refund the game as I bought it digitally and I cannot even play online on FIFA as I cant login to the EA Account which is really annoying.

Also, due to the Corona Virus I am not able to contact EA as they have removed the Email I can use to contact them and no phone numbers work and neither does the Live Chat. I have waited to 9am UTC when they have said it would be open to call them. Can someone help me so I know what is going on with my acc and how I can get it back.

It would be appreciated if someone left the Email, Phone and Live Chat link for Australia.

The "Contact us" page just links me to the Answers HQ which does not help me.

Thanks

8 Replies

  • Egowich2012's avatar
    Egowich2012
    Seasoned Newcomer
    2 months ago

    “Hello, I am also experiencing this issue. How did you fix it? I am entering my email address in the support section, saying that my email address has changed, but then I cannot switch to chat mode. Also, there is no support email address available for EA Games.”

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Going to go ahead and lock this thread as it is quite old.

    Darko 

  • So I’ve done this step about 8 times and sent a complaint to EA contact about a week ago and still no response just a little frustrating sense I spent 60 dollars on nhl 23 and it’s asking for login verification to a emlpro.com email a email that I’ve never seen in my life 

  • Hey i tried to get the help but i can’t see something like “start chat” od “start call” 

    I have the same issue 

    is there any solution? 
    Thank you

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Drraaffttteerr due to the current world climate there are some restrictions on contacting our live support.

    You will need to speak with one of our chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

    You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

    Darko

     

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