Forum Discussion

bibshah's avatar
bibshah
5 years ago
Solved

My account was hacked, and now banned

So my account is somehow banned for no reason.  I made my account around last year where apex legends was still new ( i think). And played apex for a bit for a few days and never touch it again afte...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to speak to our Terms of Service team in relation to any ban @bibshah.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

antonio12390's avatar
antonio12390
5 years ago

Hi Darko,

What does an investigation really entail though?

I received an email on 2 Dec saying that I had broken the rules and that I would never be able to play FIFA 21 on my account ever again because apparently I had sent some coins to someone on FUT. 

I have literally never played this mode in all the FIFA games I've owned, only seasons. Having looked at my games stats in Origin I noticed an achievement was unlocked called 'Vision for Division' where you play a match in Division 4 or higher in FUT division rivals. This was unlocked the same day I received the email informing me of the ban.

I appealed the case and got a template response that after a thorough investigation the decision was upheld.

So here we are in a situation where my account must have been used without my permission where TOS were breached. Why do I now have to face the punishment for someone else's actions? 

If my history of previous FIFA games was looked at, it would be clear to see I had never played this game mode. Wouldn't it stand out as being strange that I would suddenly do this and breach the rules that result in a permanent ban?

I would imagine people with insincere motives would not be as motivated to fight their corner. 

Help? Please?

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @antonio12390 we are not able to discuss a TOS sanction with you on AHQ.


If you have any questions then you will need to direct them to our TOS team.


Darko 

  • RNM75950780's avatar
    RNM75950780
    5 years ago

    @EA_Darko 

    Also, thank you, and the others for dealing with these posts. Continue doing your jobs and dont let the hellions [such as myself] get personal.

  • GwarZ's avatar
    GwarZ
    Newcomer
    23 days ago

    You guys dont care **bleep** about players. Russian guy hacked my account and cheated in BF1 and now im banned. F you guys for not helping and only wanting money. I hope your company goes bankrupt.

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